Field Service Engineer – Xper, Philips HemoApp

Philips

Field Service Engineer supporting Philips cardiac and cardiology PACS systems across the United States. Diagnosing, repairing, installing, and maintaining healthcare technology at customer sites.

Posted 8/5/2026full-timeRemote • Colorado, Oregon, Washington • 🇺🇸 United StatesJunior💰 $29 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in diagnosing and resolving electronic, mechanical, and networking issues while providing exceptional customer service in healthcare environments. Capable of performing installations, preventative maintenance, and adhering to regulatory requirements with a focus on service revenue generation.

Highest-signal resume keywords

Electronic Theory ApplicationMechanical Problem DiagnosisNetworking Theory ApplicationField Change Order CompletionPreventative Maintenance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Equipment InstallationEquipment RepairDiagnostic TestingService DocumentationPreventative MaintenanceField Change OrdersElectronic TheoryMechanical TheoryNetworking TheoryTest Equipment Usage

Soft Skills

Customer ServiceTeam CollaborationProblem SolvingCommunicationAdaptability

Tools & Technologies

Xper/Flex Cardio ProductsXcelera Cardiology PACSService Work OrdersExpense ReportsPersonal Protective Equipment

Certifications & Qualifications

Associate Degree in Electronics

Industry Keywords

Healthcare EnvironmentField ServiceElectromechanical IndustriesRadiation SafetyRegulatory Compliance

About the role

Key responsibilities & impact

Provide on-site, online, and phone support within the zone and nationwide to resolve complex technical problems and product issues for Xper/Flex Cardio products and Xcelera Cardiology PACS modality
Provide customer service by adhering to customer entitlements, setting expectations, meeting commitments and arrival times, and resolving customer needs
Understand the customer's business and competitive environment and generate service revenue
Participate in the regional work team, improve team processes, and identify training gaps
Increase capability and capacity by becoming qualified in multiple modalities and learning new tools
Complete administrative duties including timesheets, service work orders, expense reports, Field Change Orders, preventative maintenance, installation documents, and site/service documentation
Adhere to training, quality, safety, and regulatory requirements
Use tools, support, resources, and escalation processes to resolve customer and system problems
Complete preventative maintenance, Field Change Orders, installations, and related tasks
Diagnose and resolve electronic, network, and mechanical problems

Requirements

What you’ll need

1+ years of experience in a field or hospital-based service environment, or 3+ years in electromechanical industries
Ability to understand and apply electronic, mechanical, and networking theory
Ability to install, diagnose, and repair equipment
Knowledge and use of necessary tools and test equipment
Associate Degree in electronics or equivalent combination of education and experience
Ability to work in office/home office, remote, and hospital/healthcare environments
Ability to work flexible hours, including overtime, weekends, and on-call rotations
Ability to safely work with radiation sources and/or radioactive materials
Ability to wear required personal protective equipment
Able to travel extensively, including international travel, at least 75%
Valid driver's license and good driving record
US work authorization required; no current or future visa sponsorship
Must reside in or within commuting distance to a major airport in Colorado, Oregon, or Washington state

Benefits

Comp & perks

Overtime eligible
Annual incentive bonus plans
On-call pay
Company fleet/car
Training
Advancement opportunities
Comprehensive Philips Total Rewards benefits program
Generous PTO
401k with up to 7% match
HSA with company contribution
Stock purchase plan
Education reimbursement