Technical Account Manager – East or South

Philips

Technical Account Manager serving as technical leader for Philips’ managed healthcare technology accounts. Monitoring system performance, resolving escalated issues, and driving long-term customer success.

Posted 8/5/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex health system IT environments and implementing large software installations, ensuring system performance and customer success. Strong knowledge of medical imaging systems, DICOM, and HL7 messaging standards is essential.

Highest-signal resume keywords

5+ Years Experience In Complex Health System IT Environments3+ Years Experience In Consultative, Post-Sales Enterprise SolutionsExtensive Knowledge Of Medical Imaging SystemsKnowledge Of DICOMKnowledge Of HL7 Messaging Standards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complex Health System IT ManagementPost-Sales Enterprise SolutionsLarge Software Installation PlanningSystem Performance ManagementCase Management Monitoring

Soft Skills

Stakeholder Relationship ManagementCustomer Support EngagementProblem Resolution

Industry Keywords

Healthcare AccountsManaged Services SolutionsClient/Server ArchitectureClinical Applications

About the role

Key responsibilities & impact

Serve as the trusted technical leader for major healthcare accounts
Serve as a single point of contact to ensure systems are healthy and operational
Provide regular updates on solution performance
Monitor trends in case management
Engage with customer support to drive resolution of escalated customer issues
Proactively manage system performance
Strengthen stakeholder relationships
Drive stability, innovation, and long-term customer success across Philips’ managed services solutions
Plan and implement large software installations or manage systems after installation

Requirements

What you’ll need

5+ years’ experience in complex health system IT environments
3+ years’ experience in consultative, post-sales enterprise solutions using client/server architecture
Additional experience supporting clinical and/or health care applications is a plus
3+ years’ experience planning and implementing large software installations or managing them after installation
Extensive knowledge of medical imaging systems
Knowledge of DICOM
Knowledge of HL7 messaging standards
Ability to successfully perform the minimum physical, cognitive, and environmental job requirements with or without accommodation
US work authorization is a precondition of employment
Candidates requiring sponsorship for a work-authorized visa now or in the future will not be considered

Benefits

Comp & perks

Generous PTO
401k with up to 7% match
HSA with company contribution
Stock purchase plan
Education reimbursement
Comprehensive Philips Total Rewards benefits program