Field Service Engineer

Philips

Field Service Engineer delivering high-quality service in Romania for CT and MR systems. Collaborating with a close-knit engineering team to ensure product reliability and customer satisfaction.

Posted 6/16/2026full-timeRemote • 🇷🇴 RomaniaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver first-line troubleshooting, maintenance, and installations.
Execute complex service tasks using diagnostics and established procedures to ensure product reliability.
Ensure first-visit resolution through preparation, diagnose issues, prepare clear action plans, and organize necessary parts before onsite visits to maximize first-visit fix rates and customer satisfaction.
Accurate documentation and time/parts tracking, record all service activities, diagnostics, test procedures, case status, customer interaction time, parts consumption, returns, and failures in real time for transparency and accountability.
Handle escalations and share technical expertise, actively address customer complaints and escalations, provide technical guidance to the team, and recommend cost-effective repairs to minimize downtime.
Support growth and continuous improvement, identify lead generation opportunities and value-added services during visits, and continuously seek service delivery improvements to uphold high standards.

Requirements

What you’ll need

A relevant educational background such as electronics engineering, biomedical engineering, or medical engineering.
Experience in field service or familiarity with hospital environments with solid foundation in electronics is essential, even without prior experience in medical devices.
A dynamic, communicative, and proactive personality that thrives in a fast-paced, demanding environment.
Fluency in English and Romanian with valid B category driving license and the willingness to travel within your territory.

Benefits

Comp & perks

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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingmaintenancediagnosticsservice tasksdocumentationtime trackingparts trackingtechnical guidancecost-effective repairsservice delivery improvements

Soft Skills

communicationproactivecustomer satisfactionteam collaborationproblem-solvingescalation handlingdynamic personalityorganizationlead generationcontinuous improvement

Certifications

B category driving license