Director, Enterprise Service Operations – Delivery

Philips

Director of Enterprise Service Operations leading service delivery for healthcare. Driving performance and governance while managing Service Delivery Managers across enterprise accounts.

Posted 5/27/2026full-timeRemote • Tennessee • 🇺🇸 United StatesLead💰 $151,000 - $270,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop Service Delivery Managers supporting enterprise accounts
Drive accountability, service excellence, safety, and regulatory compliance
Own service delivery outcomes by setting clear KPIs, SLAs, and targets
Drive accountability through structured reviews while enabling teams to proactively resolve risks
Serve as the senior escalation point and build trusted executive relationships
Translate Voice of Customer insights into actionable improvements
Partner across Sales, Product, Quality, Supply Chain, and Digital teams to align service delivery
Standardize governance models and performance processes

Requirements

What you’ll need

11+ years of experience in service delivery or service operations within a medical technology, healthcare, or other highly regulated industry
5+ years of direct senior leadership experience managing managers in a complex cross-functional organization
Bachelor’s degree in Business, Engineering, Healthcare, Life Sciences, or another related field of study OR equivalent combination of education and above listed experience
Demonstrated strengths in senior leadership, performance governance, strategic execution, data‑driven decision making, and leading change through effective executive communication, supported by strong financial acumen and a track record of driving enterprise service transformations
Must be able to travel for business (approximately 50% national travel); occasional overnight stays and travel by air and/or train may be required

Benefits

Comp & perks

company fleet/car
training
advancement opportunities
generous PTO
401k (up to 7% match)
HSA (with company contribution)
stock purchase plan
education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service deliveryservice operationsperformance governancestrategic executiondata-driven decision makingKPISLAfinancial acumenenterprise service transformations

Soft Skills

leadershipaccountabilitycommunicationrelationship buildingrisk managementproblem solvingchange management

Certifications

Bachelor’s degreeequivalent combination of education and experience