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Philips

Field Service Engineer

Philips

Field Service Engineer supporting Philips Imaging customers by installing, maintaining and repairing imaging equipment. Collaborating with team and providing technical support in the Newcastle, Durham, and Darlington area.

Posted 5/14/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Support the technical needs of Philips Imaging customers and customer service partners
  • Work individually and as part of a wider team to install, maintain and repair imaging equipment
  • Provide field based and remote technical support to customers and colleagues
  • Carry out corrective, preventative, installation and field change order activities on complex healthcare systems
  • Diagnose mechanical, hardware and software system failures
  • Determine most cost effective repair/solution to minimize customer downtime
  • Actively participate in an ongoing rotation with the Field Service Engineer team
  • Report directly to the District Service Delivery Manager for the North East

Requirements

What you’ll need
  • HNC (NVQ Level 3 or higher) or Degree in Electro-engineering or equivalent highly desirable
  • Experienced logical problem solver with ability to work independently
  • Experienced in carrying out corrective and preventative works for Imaging Systems devices and equipment desirable
  • The ability to process knowledge across multi-modality and diverse product ranges
  • Recognize new technologies and adapts to daily challenges
  • Deliver high levels of customer service
  • Competent in IT/Network diagnosis/system connectivity/Remote service desirable
  • Standard DBS (Disclosure and Baring Service) criminal record check required for this role

Benefits

Comp & perks
  • Competitive salary
  • Car or car allowance
  • Incentive scheme
  • Access to career development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
electro-engineeringimaging systemscorrective maintenancepreventative maintenancediagnostic skillshardware troubleshootingsoftware troubleshootingsystem connectivityremote servicefield change order activities
Soft Skills
problem solvingindependencecustomer serviceadaptabilityteam collaborationcommunication
Certifications
HNCNVQ Level 3Degree in Electro-engineeringStandard DBS check