Senior Supply Chain Customer Manager

Philips

Senior Supply Chain Customer Manager analyzing customer feedback for a health technology company. Driving supply chain excellence and ensuring customer satisfaction through strategic leadership and digital advancements.

Posted 5/12/2026full-timeMurrysville • Massachusetts, Pennsylvania • 🇺🇸 United StatesSenior💰 $121,000 - $193,000 per yearWebsite

About the role

Key responsibilities & impact

Continuously analyze customer feedback and evolving expectations
Ensure customer satisfaction through high OTIF performance
Translate end‑to‑end supply chain strategies into actionable processes
Drive changes to supply chain practices to align with business growth
Identify and influence key value drivers across the supply chain
Partner with cross‑functional stakeholders
Balance supply and demand through integrated planning
Deliver competitive lead times and cost structures
Lead the advancement of digital supply chain capabilities
Embed continuous improvement into operations

Requirements

What you’ll need

6+ years of experience in end-to-end supply chain management
Strong understanding of logistics management and supply chain planning
Exceptional ability to lead by influence
Strong proficiency in using data analytics and digital tools
Bachelor's or master’s degree in Business Administration, Project Management, Supply Chain Management, Operations or similar fields of study
Excellent written and verbal communication skills

Benefits

Comp & perks

Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

supply chain managementlogistics managementsupply chain planningdata analyticsdigital toolscontinuous improvementprocess optimizationintegrated planningcost structure analysisperformance measurement

Soft Skills

customer satisfactionleadershipinfluencecommunicationcollaborationproblem-solvinganalytical thinkingstakeholder engagementadaptabilitystrategic thinking

Certifications

Bachelor's degreeMaster's degreeProject Management certificationSupply Chain Management certification