Director, E-Commerce Operations – Sleep and Respiratory Care

Philips

Director of E-commerce Operations focusing on online sales strategy and customer satisfaction at a health technology company. Leading digital marketing and cross-functional collaboration for enhanced performance.

Posted 5/10/2026full-timeRemote • 🇺🇸 United StatesLead💰 $145,000 - $290,000 per yearWebsite

Tech Stack

Tools & technologies

ERPGo

About the role

Key responsibilities & impact

Manage the entire online sales ecosystem, focusing on strategy, platform management, digital marketing, data analysis, and cross-functional collaboration to drive online revenue and customer satisfaction.
Oversee website development, optimize user experience (UX), manage digital campaigns, control inventory/logistics, analyze KPIs, and integrate tech (like ERP/WMS) with marketing, IT, and supply chain for seamless operations from browse to fulfillment.
Develop and execute comprehensive e-commerce strategies, set goals, analyze trends, and explore new sales channels.
Oversee the e-commerce platform (website, mobile) ensuring functionality, performance, and seamless integration with other systems.
Implement strategies to increase traffic, conversion rates, and customer engagement.
Manage day-to-day operations including order processing, inventory management, logistics, and third-party relationships.
Monitor KPIs, analyze performance data, and use insights to identify trends and opportunities for improvement.
Continuously enhance the customer journey, ensuring a seamless, personalized, and satisfying experience.
Work closely with Marketing, IT, Product, Supply Chain, and Customer Service to align digital efforts with overall business goals.
Evaluate and implement new technologies to stay competitive.

Requirements

What you’ll need

8+ years of experience with Bachelor's OR Minimum 6 years of experience with Master's in areas such as Sales Strategy, Business Development, E-commerce, Sales Operations, Marketing technology, Healthcare, MedTech or equivalent.
Experience driving E-Commerce Strategy, building or scaling e‑commerce in large, complex organizations
Well-versed with Go-to-market planning, segmentation and targeting
Proven e‑commerce / digital commerce leadership
Experience working in regulated industries
Familiarity with healthcare or medtech is helpful

Benefits

Comp & perks

generous PTO
401k (up to 7% match)
HSA (with company contribution)
stock purchase plan
education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

e-commerce strategydigital marketingdata analysisuser experience (UX) optimizationinventory managementlogistics managementKPI analysissales operationsgo-to-market planningsegmentation and targeting

Soft Skills

cross-functional collaborationleadershipstrategic thinkingcustomer engagementproblem-solvingcommunicationanalytical skillsadaptabilityteam managementrelationship management