Technical Support Engineer 4

Philips

Delivering remote technical support for product/system issues with high customer satisfaction. Collaborating cross-functionally to enhance service operations and efficiency.

Posted 4/24/2026full-timeRemote • Alabama, Alaska, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $31 - $59 per hourWebsite

About the role

Key responsibilities & impact

Deliver first-line remote technical support within a single modality
Resolve a broad range of technical issues
Ensure high customer satisfaction, regulatory compliance, and accurate service documentation
Conduct root cause analysis (RCA)
Document diagnostic steps and resolutions
Escalate complex issues with detailed case histories to senior engineers
Collaborate with cross-functional teams to improve service operations

Requirements

What you’ll need

2+ years of experience in technical support, service operations, product repair and maintenance, or a related field
troubleshooting skills
root cause analysis (RCA)
data analysis and interpretation
regulatory compliance
technical documentation
customer service
experience with product installation, service management systems, and KPI monitoring and reporting (strongly preferred)
High School Diploma, Vocational Education, or Bachelor’s degree in Engineering, Medical, Science, or a related technical field

Benefits

Comp & perks

generous PTO
401k (up to 7% match)
HSA (with company contribution)
stock purchase plan
education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingroot cause analysisdata analysistechnical documentationproduct installationservice management systemsKPI monitoringservice operations

Soft Skills

customer servicecollaborationproblem-solvingcommunication

Certifications

High School DiplomaVocational EducationBachelor’s degree in EngineeringBachelor’s degree in MedicalBachelor’s degree in Science