Responsible for managing the Customer Project Manager (CPM) function in the DACH region, including disciplinary and project responsibilities within DI/IGT
Manage the Customer Project Management Team Lead for DI/IGT
Responsible for sales/revenue for DI/IGT in the DACH region (our largest business)
Responsible for meeting all CPM & DI/IGT KPIs in DACH
Responsible for the execution, implementation and handover of DI/IGT orders from Sales
Ensure compliance with mandated project management standards and processes, e.g., project planning, quality, and budget
Responsible for the timely escalation of deviations from CPM norms outside the prescribed guidelines
Responsible for internal evaluation, review and auditing of CPM projects
Implement corrective actions agreed with SCM management
Responsible for the training, knowledge and competence development of CPM managers
Provide objective consulting (pre-sales support), communication and escalation for complex customer projects
Consider and adhere to Business Unit (BU) requirements
Responsible for the allocation of projects and customers to project managers
Proactively escalate and timely report capacity constraints that could impact project completion

Requirements

University degree
Several years of experience in operations, e.g., customer service
Strong customer understanding (customer processes)
Good knowledge of the business area
High resilience and ability to work under pressure
Strong stakeholder management skills and a professional presence both internally and externally
Strong communication skills
Excellent communication and negotiation skills and strong interpersonal skills
Experience in managing transformations
Process-oriented mindset
Excellent team player
Solid, well-founded knowledge of LEAN
Strong analytical skills (e.g., experience with analytics)
Advanced Excel skills (e.g., PivotTables, macros, formulas) and experience with common service analytics tools (e.g., QlikView, ServiceMax reports)
Professional experience in supply chain management
Project management experience
Preferably PMP certification; knowledge of SAP, SFDC and PSA (Power BI & Qlik Sense)
Very good German and English skills and leadership experience

Benefits

Minimum salary according to collective bargaining agreement
Salary above the minimum based on relevant qualifications and experience

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementLEANanalyticsExcelPivotTablesmacrosformulassupply chain managementtransformation managementcustomer service

Soft Skills

customer understandingstakeholder managementcommunicationnegotiationinterpersonal skillsresilienceteam playerprocess-oriented mindsetleadershipprofessional presence

Certifications

PMP certification