Customer Services Portal Specialist

Philips

Customer Services Portal Specialist at Philips supporting scalable service operations and driving improvements for user adoption. Requires experience with Salesforce customer communities and operational workflows.

Posted 4/17/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $33 - $52 per hourWebsite

About the role

Key responsibilities & impact

supports the execution and continuous improvement of scalable service operations
assists with pilots and test runs
monitors workflow effectiveness
helps drive operational improvements
ensures compliance with country-specific regulations

Requirements

What you’ll need

2+ years of experience configuring customer users
experience using PPSU permissions
knowledge of administration of Salesforce customer communities and users
high school diploma
ability to perform minimum Physical, Cognitive and Environmental job requirements

Benefits

Comp & perks

generous PTO
401k (up to 7% match)
HSA (with company contribution)
stock purchase plan
education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

configuring customer usersadministration of Salesforce customer communitiesPPSU permissions

Soft Skills

monitoring workflow effectivenessdriving operational improvementssupporting execution of service operationsassisting with pilots and test runs

Certifications

high school diploma