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Tech Stack
Tools & technologiesRay
About the role
Key responsibilities & impact- Receive, analyze, and record technical requests related to our DXR (Diagnostic X-ray) solutions
- Perform remote diagnostics to resolve incidents efficiently
- Create and track work orders, maintaining transparent and regular communication
- Manage complaints and security-related escalations
- Contribute to knowledge development by writing and updating the knowledge base
- Participate in the management and execution of small projects
Requirements
What you’ll need- Minimum three years of experience in an engineering, medical, or scientific environment
- Previous experience in a role involving direct and ongoing customer interaction
- Excellent written communication skills and advanced proficiency in technical documentation
- Strong analytical skills and the ability to resolve problems remotely, with a high level of autonomy and rigor
- Strong customer-first orientation, with well-developed empathy, understanding, and patience
- Proven ability to work collaboratively, with a willingness to share knowledge and best practices
Benefits
Comp & perks- Respect and professionalism
- Commitment to customer satisfaction
- Collaborative and positive work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
remote diagnosticstechnical documentationincident resolutionwork order managementknowledge base development
Soft Skills
written communicationanalytical skillsproblem-solvingcustomer orientationempathycollaborationknowledge sharing