Service Engineer – X-ray

Philips

Remote Service Engineer providing technical support and ensuring customer satisfaction for Philips HealthTech. Analyzing requests and diagnosing issues in remote environments.

Posted 4/16/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Receive, analyze, and log technical requests for our DXR solutions
Perform remote diagnostics to efficiently resolve incidents
Create and manage Work Orders with transparent communication to the customer
Handle complaints and safety-related escalations
Contribute to knowledge development by writing knowledge base articles

Requirements

What you’ll need

Strong customer-oriented mindset ("Customer First")
Excellent written communication skills and advanced proficiency in technical documentation
Strong analytical skills and ability to resolve problems remotely
Minimum three years' experience in an engineering, medical, or scientific environment
Prior experience in a role involving direct, ongoing customer interaction

Benefits

Comp & perks

Health benefits
401(k)
Flexible working hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-oriented mindsetexcellent written communication skillsanalytical skillsproblem resolutiondirect customer interaction