Technical Consultant, CCNA Certified – Patient Monitoring
Philips
full-time
Posted on:
Location Type: Hybrid
Location: Oklahoma City • Oklahoma • United States
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Salary
💰 $29 - $45 per hour
About the role
- responsible for customer relationship management through effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks
- provide technical recommendations that best suit the environment based on customer requirements
- support the transition from a break fix operating model to a customer solutions focused operating model
- drive continuous improvement of implementation methodology and service offerings
- actively support to implement service strategies to achieve customer loyalty
- actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources
- coordinate project resources and tasks
- perform all administrative duties within established regulatory requirements and timeframes
- install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment
- provide a technical review of system configuration to ensure viability of system performance during implementations
- diagnose and resolve electronic, networking, and mechanical problems.
Requirements
- 2+ years of professional working experience in the IT technologies or electronics industry
- experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred
- network configuration and/or troubleshooting experience
- Cisco Certified Network Associate (CCNA) certification (or required to obtain within 6 months from beginning of employment)
- bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and above listed experience
- must be able to successfully perform the following minimum physical, cognitive and environmental job requirements with or without accommodation for this Field Service position.
Benefits
- field service incentive bonus plans
- on-call pay
- company fleet/car
- training
- advancement opportunities
- comprehensive Philips Total Rewards benefits program
- generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- stock purchase plan
- education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network configurationtroubleshootingsystem installationsystem performance reviewtechnical recommendationsdiagnosing electronic problemsdiagnosing networking problemsdiagnosing mechanical problemsimplementation methodologyservice strategies
Soft Skills
customer relationship managementcollaborationcontinuous improvementproject coordinationadministrative dutiescustomer loyalty focusteam participationeffective communicationproblem-solvingadaptability
Certifications
Cisco Certified Network Associate (CCNA)bachelor's degree in computer sciencebachelor's degree in electronicsbachelor's degree in biomedical