Customer Success Leader
Philips
full-time
Posted on:
Location Type: Hybrid
Location: Alabama • Alaska • United States
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Salary
💰 $138,000 - $259,000 per year
Job Level
About the role
- Directing the end-to-end outcomes strategy for Philips’ largest U.S. monitoring customers.
- Acting as a senior customer-facing leader and trusted advisor.
- Championing full utilization of the Hospital Patient Monitoring ecosystem.
- Aligning customer success plans with data-driven insights.
- Collaborating closely with Sales, Services, and Solutions & Delivery.
- Proactively identifying opportunities to expand existing agreements.
- Managing, coaching, and developing Customer Success Managers.
- Setting clear performance expectations, KPIs, and accountability frameworks.
- Fostering a culture of accountability and collaboration.
- Implementing repeatable processes, governance structures, and outcome measurement standards.
Requirements
- 8+ years of people leadership experience in Customer Relationship Management, Customer Success, Clinical Transformation, or similar.
- People leadership and hospital healthcare or med device industry experience is required.
- Demonstrated experience leading customer-facing teams in complex environments.
- Strong understanding of hospital ecosystems, acute care workflows, driving standards and adoption.
- Bachelor's or master’s degree in business administration, Customer Relationship Management (or equivalent) or 12+ years in a similar role.
- Excellent written and verbal communicator, with proficiency in developing presentations and reports.
Benefits
- PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Relationship ManagementCustomer SuccessClinical TransformationData-driven insightsPerformance expectationsKPI settingOutcome measurement standards
Soft Skills
LeadershipCoachingCollaborationCommunicationAccountability
Certifications
Bachelor's degreeMaster's degree