Customer Lifetime Success Manager – IGT
Philips
full-time
Posted on:
Location Type: Office
Location: Johannesburg • South Africa
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About the role
- Leading the identification of complex up-sell and cross-sell opportunities, leveraging advanced data analysis and customer insights to drive significant revenue growth
- Managing the entire small expansion sales process, coordinating with Customer Delivery and key stakeholders
- Building strong relationships with internal and external partners, acting as a trusted advisor to customers on strategic up-sell and cross-sell opportunities
- Collaborating with marketing and product teams, leading customer feedback analysis, maintaining detailed records, and monitoring industry trends
- Driving overall business by providing clinical and technical product (modality) expertise on the Enterprise-wide product / modality across the accounts
- Driving life cycle business across Equipment and Service on enterprise-wide level (all modalities / businesses) and working directly with customers promoting Options, add-ons & upgrades to convert opportunities to sales for growing CLV revenue
- Building a network of key contacts (Sponsor & Power Sponsor – Decision Maker) and relationships within accounts to convert opportunities to sales supporting customer buying journey
- Supporting Account Managers in driving overall business and product deal support by providing clinical and technical product (modality) expertise across accounts
Requirements
- Bachelor’s degree in the technical or medical field
- At least 7 years of related experience in the business/sales/marketing field on the healthcare business with experience/exposure in IGT/DXR/CT clinical sales/marketing
- Experience in multinational organization with cross functional teams
- Medical/clinical background is a must
- Regional experience in Middle East, Turkey and Africa Region is an added value
- Structured and logical thinking
- Customer Life time value awareness
- IT savvy and quick to learn
- Willing to travel extensively within the region
- Excellent communication skills in English
- Fluency in Arabic is preferred but not a must
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscustomer insightsclinical product expertisetechnical product expertisesales process managementup-sell opportunitiescross-sell opportunitiescustomer feedback analysisrevenue growthcustomer lifetime value
Soft skills
relationship buildingtrusted advisorcollaborationstructured thinkinglogical thinkingcommunication skillsnetworkingadaptabilityteam supportcustomer focus
Certifications
Bachelor’s degree in technical fieldBachelor’s degree in medical field