Service Engineer
Philips
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provides advanced first line Remote technical support to customers
- Receives & registers requests or problems coming in from all media channels
- Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system
- Taking ownership of the customer’s case in an ambassador role
- Acts as escalation Initiator on Customer service escalations
- Acts on Complaints (safety / non safety related) or feedback
Requirements
- incident resolution and Ticket management
- Experience with RIS and PACS
- Technical Skills on OS (windows Server 2008-2019)
- Basic networking understanding (VLAN, Load Balancer, Switches)
- Es necesario residir en Bogotá.
- Es necessario tener Copnia.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident resolutionticket managementWindows Server 2008Windows Server 2019basic networkingVLANload balancerswitches
Soft skills
customer serviceownershipescalation managementcomplaint handlingfeedback management
Certifications
Copnia