Business Analyst
Uni Systems
Senior Manager, Technical Support
Philips
full-time
Posted on:
Origin: • 🇺🇸 United States • Alabama
Visit company websiteSalary
💰 $106,875 - $201,600 per year
Job Level
Senior
About the role
- Manage a 20+ team of engineers to deliver effective solutions focusing on patient safety, quality, accuracy, and communication. Achieve operational targets such as Applied Time/Utilization, Service Level, Remote Resolution, Net Promoter Score, Aged Work Orders, and Employee Engagement. Oversee staffing, training, onboarding, and ongoing development of staff. Handle workforce management, payroll, expenses, employee time off, and operational KPIs. Implement people performance management, salary planning, annual budget planning, and maintain readiness for 24x7 customer escalations through lean principles and continuous improvement. Manage the team to deliver exceptional solution management to healthcare partners.
Requirements
- You’ve acquired 3+ years of people management experience in healthcare, IT, or electronics industries. Experience in healthcare service/support critical - medical device industry experience is highly preferred. You have a bachelor’s degree (or equivalent combination of education and experience) in business operations, IT leadership, healthcare administration, or other related disciplines Your skills include leading a high-performing remote team of over 20 direct and indirect reports, supervising people leaders, leveraging call center experience, and demonstrating business acumen in interviewing, performance management, cross-team collaboration, and daily management. You’re an effective communicator, with the ability to influence and negotiate with internal and external resources and customers, to meet objectives and deliver high levels of customer service. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. Additionally, you must be able to travel up to 20% where the projects require.
