Clinical Support Specialist – Tier 1
Phil, Inc.
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $26 - $28 per hour
About the role
- Respond to inbound inquiries from providers, medical office staff, and payers by phone, email, and internal messaging
- Support providers with real-time order status updates, prescription processing steps, and plan-specific requirements
- Triage escalations and resolve urgent or complex order-level issues efficiently
- Clearly communicate program requirements, expected copays, and processing timelines
- Coordinate with internal partners and external pharmacy networks to remove order bottlenecks
- Guide provider teams through billing issues, prior authorizations, tier exceptions, and appeals
- Use professionalism, de-escalation and active listening skills to manage provider frustrations and keep communication productive
- Log updates across internal systems accurately and on time
- Identify common workflow issues and share insights to improve team processes
- Superb written documentation of services provided in all cross-functional systems
Requirements
- Active Board of Pharmacy license in the State of Residency.
- Active Pharmacy Technician Certification Board (PTCB) certification
- Minimum 2 years of pharmacy technician experience and use of proprietary software to process prescriptions
- Strong understanding of pharmacy claims processes and coverage workflows
- Skilled in managing multiple digital platforms and navigating cross-system tasks
- Clear and professional verbal and written communication skills
- Ability to provide excellent customer service via inbound communication (calls and emails)
- Willingness and ability to learn operational workflows to quickly determine root cause
- Collaborative mindset with willingness to take guidance and feedback
Benefits
- Ground floor opportunity with one of the fastest-growing startups in health-tech
- Competitive compensation (commensurate with experience)
- Full benefits (medical, dental, vision)
- 401(k)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pharmacy technician experienceprescription processingpharmacy claims processescoverage workflowsorder status updatesbilling issues managementprior authorizationstier exceptionsappealsworkflow issue identification
Soft Skills
professionalismde-escalationactive listeningclear communicationcustomer servicecollaborative mindsetwillingness to learnproblem-solvingwritten documentationtime management
Certifications
Board of Pharmacy licensePharmacy Technician Certification Board (PTCB)