Sales Support Coordinator
Phigenics
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $55,000 - $65,000 per year
About the role
- Provide general support and coordinate a variety of administrative activities for the field service team, account management team, and external clients.
- Act as a customer point of contact for issues and questions relating to their supply orders and lab reports.
- Initiate testing supply orders to designated internal and client collectors.
- Work with different areas of the company to ensure needed information is facilitated and received by proper personnel to complete tasks.
- Manage and facilitate the Chain of Custody process for testing services.
- Work in Phigenics customer software to ensure reports are properly uploaded, correct people have access, and are receiving proper notifications.
- Participate as needed in monthly planning meetings to confirm orders placed, tracking, and rendered services.
- Maintain an understanding of the remaining PO balance per contract so proper billing can be achieved.
- A tracking system will be provided.
- Maintain and update the pre-built distribution list for reports and scheduled orders.
- Keep accurate records of contacts and ship to address in Phigenics designated systems.
- Support account managers in facilitating retests or one-time quotes.
- Pull and maintain spreadsheets for Monthly WMS scheduling and proper supply ordering.
- Enter Jira Tickets for account managers: PASL requests, IT requests, Weekend Work needs, Procurement supply needs, etc., upon request.
- Initiate recollection and retest supply order needs and work with field service and account managers to ensure events are scheduled and supplies ordered.
Requirements
- Bachelor’s degree preferred
- 2+ years of experience in sales support, customer service, or an administrative role
- Experience in a fast-paced sales environment is a plus.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems such as HubSpot or Salesforce.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
administrative supportsupply order managementChain of Custody processreport managementdata entryspreadsheet managementcustomer servicesales supportbilling managementJira ticketing
Soft Skills
communicationcoordinationorganizationproblem-solvingattention to detailteam collaborationcustomer relationship managementtime managementadaptabilityplanning
Certifications
Bachelor's degree