PhenixID AB

Technical Support Engineer

PhenixID AB

full-time

Posted on:

Location Type: Hybrid

Location: Örnsköldsvik • Sweden

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

Tech Stack

Cyber SecurityDNSFirewallsLinuxTCP/IP

About the role

  • Provide technical support via phone and ticketing systems
  • Troubleshoot network and security issues, using tools like Wireshark and log analysis
  • Propose solutions and document them in guides and documentation
  • Collaborate with our product teams and contribute to improvements in both products and processes
  • Work with Clavister’s entire product portfolio within cybersecurity

Requirements

  • Knowledge of networking, e.g., TCP/IP, DNS, DHCP, routing, NAT
  • Experience in troubleshooting and log analysis (e.g., Wireshark)
  • Basic understanding of firewalls, VPNs, and network protocols
  • Experience handling support tickets and using support tools (e.g., Jira)
  • Basic skills in Windows and Linux
  • An interest in IT security and modern security principles (e.g., SSL, Zero Trust)
  • The ability to provide clear technical instructions, both spoken and written
Benefits
  • Meaningful work
  • Technical challenges
  • Strong collaboration
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
networkingTCP/IPDNSDHCProutingNATtroubleshootinglog analysisfirewallsVPNs
Soft Skills
clear technical instructionscollaborationdocumentation