Customer Success Engineer

PHDTech

Customer Success Engineer in manufacturing AI focusing on customer adoption and value realization. Collaborating with operators, engineers, and managers for deployment success.

Posted 5/4/2026full-timeNew York City • Illinois, Massachusetts, Minnesota, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Coordinate post-sales deployment programs for a portfolio of enterprise manufacturing customers
Own operator and site-level adoption: design and deliver training programs for operators, supervisors, and plant managers
Drive change management at the account level: diagnose why adoption stalls
Use SQL and scripting to query platform data, validate deployed configurations, build adoption dashboards, and troubleshoot data pipeline and product issues at customer sites
Track adoption health across your account portfolio using platform data
Articulate ROI in the customer’s language
Contribute to expansion cases by identifying and sizing additional sites, lines, and use cases based on proven deployment success
Close the feedback loop with Product and Engineering by translating field observations and product gaps into structured input that informs roadmap

Requirements

What you’ll need

4–6 years in a technical customer-facing role — solutions engineering, technical account management, customer success engineering, deployment support, or similar
Deep customer-facing exposure to manufacturing, industrial operations, or operational technology environments
SQL proficiency: comfortable querying databases, building adoption reports, validating data outputs, and diagnosing data pipeline issues in a customer environment. Python scripting is a plus
Demonstrated track record of driving adoption and behaviour change in enterprise customer environments
Experience designing and delivering technical training or enablement programmes for non-technical end users in industrial or operational settings
Ability to communicate complex technical concepts clearly across operator, engineering, and executive audiences
Self-directed in ambiguous environments
Bachelor’s degree in engineering, computer science, industrial operations, or a related technical discipline
Willingness to travel to customer sites ~25–40% depending on customer phase and active deployment activity

Benefits

Comp & perks

equity
personalized pathways for growth and advancement
diversity and inclusion initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLPython scriptingdata queryingdata validationadoption reportingdata pipeline troubleshootingdashboard buildingtechnical training designchange managementdeployment support

Soft Skills

communicationself-directedcustomer-facingproblem-solvingadaptabilitycollaborationfeedback managementtraining deliverytechnical concept articulationstakeholder engagement