Senior Customer Supply Officer

Pharmathen

Customer Supply Senior Officer managing customer orders and communications at Pharmathen. Ensure accuracy and responsiveness in fulfilling customer supply chain needs from Marousi location.

Posted 7/8/2026full-timeMarousi • 🇬🇷 GreeceSeniorWebsite

About the role

Key responsibilities & impact

Record and process orders for already launched molecules and/or inquiries received by mail, telephone, and/or through personal (f2f) customer contact
Be responsible for the entry of commercial Regular and Launch Purchase orders per customer in SAP system after checking the requested delivery date versus contractual lead time, forecasts, quantity versus MOQs, supply price, incoterms, payment terms, versus the contractual ones, demonstrated into relevant Supply Agreements
Provide on time and accurate information to customers regarding orders status and updated open orders report upon request, or in the frequency agreed (ad hoc basis) with the customer, depicting the status and key information for the open orders
Inform clients for the progress/readiness for dispatch of their orders on a regular basis, by combining updated info communicated from internal departments regarding production/packaging schedule, CMO campaign slots, API availability dates, quality and RA topics affecting the delivery etc
Close communication with internal departments like Planning, Logistics/Exports, QA, QC and RA to update the customers for supply related topics
Handling of queries/issues addressed to CS by customers, targeting to have them efficiently elaborated by concerned departments
Track order activity, and alert appropriate staff of any potential delivery problems
Obtain customers forecasts on a monthly basis
Check and monitor thoroughly forecasts received to have materialized in orders the highest possible percentage of the forecasted quantities and report/address any great fluctuations
Prepare and monitor KPIs for the customers’ accounts and track customers OTIFs for the ones who measure PHT΄s performance on monthly basis
Serve as communication link between customers and the company to assure responsiveness

Requirements

What you’ll need

Bachelor of Science in Chemistry, Pharmacy, or other related degrees is considered an asset
At least 3 years of relevant experience in Supply Chain departments, or Project Management Teams in Pharma Business projects
Excellent communication in English language (writing & speaking)
Excellent computer skills, including use of SAP
Time management
Project management experience is a plus.
Experience in Regulatory Affairs or QA is considered as an asset

Benefits

Comp & perks

Involvement in a high-caliber, team-oriented and dynamic atmosphere
Exposure to challenging business issues and practices
Great opportunity to leverage and develop your business knowledge and skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Order EntrySupply Chain ManagementForecast MonitoringKPI PreparationRegulatory Affairs Knowledge

Soft Skills

Excellent CommunicationTime Management