Specialty Pharmacy Liaison

PharmaEssentia

Specialty Pharmacy Liaison ensuring effective communication and patient care involving specialty pharmacy partners. Supporting data quality initiatives and resolving access challenges within the healthcare landscape.

Posted 7/3/2026full-timeBurlington • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $114,240 - $147,900 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for all communications with specialty pharmacy (SP) partners.
Ensure smooth case pull through and an optimal patient experience for those served through the SP channel.
Manage all follow up with SP partners and internal stakeholders, collaborating across teams to resolve issues.
Remove access barriers and meet patient needs.
Support SP data quality to track trends and proactively anticipate and address challenges or access barriers.
Provide consistent and effective communication to all appropriate stakeholders.
Build strong partnerships with Specialty Pharmacy partners to improve patient access.
Prepare and publish weekly data tracking tools for internal stakeholders’ visibility into specialty pharmacy cases.
Support copay card program escalations and claims resolution.
Evaluate and innovate around processes related to working relationships with specialty pharmacies.
Establish and maintain professional and effective relationships with all internal and external stakeholders.

Requirements

What you’ll need

Bachelor’s Degree
Direct experience working for, or with specialty pharmacies.
High level of proficiency using data and analytics tools and platforms.
Minimum 3 years of specialty pharmacy, case management, patient access, or HUB vendor relationship management experience.
Strong background in insurance, reimbursement, and payer landscape as it relates to specialty pharmacies, PBMs, and pharmacy benefit design.
Excellent attention to detail, organizational skills and ability to multi-task and deliver results in a fast-paced environment.
Strong interpersonal, oral, and written communication skills.
Ability to adapt quickly to changing business, customer, and patient needs/requirements.
Willingness to travel up to ~10% domestically.

Benefits

Comp & perks

Comprehensive medical coverage
Dental and vision coverage
Generous paid time-off
401(k) retirement plan with competitive company match
Medical & Dependent Care Flexible Spending Account
Monthly cell phone reimbursement
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisCase ManagementPatient AccessHUB Vendor Relationship ManagementInsurance KnowledgeReimbursement ProcessesPharmacy Benefit Design

Soft Skills

Attention to DetailOrganizational SkillsInterpersonal CommunicationAdaptabilityMulti-tasking

Certifications

Bachelor’s Degree