FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Patient Advisor, Customer Service
Pharmacy2U LtdPatient Advisor supporting patients for the UK’s largest online pharmacy and digital healthcare provider. Handling healthcare enquiries, complaints, identity checks and treatment-related administration.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on first-contact resolution, effective communication, and the ability to manage patient inquiries efficiently. Proficient in using CRM systems and Microsoft Office tools to support patient interactions and maintain high standards of care.
Highest-signal resume keywords
Customer Service ExperienceComplaint ResolutionMicrosoft Office ProficiencyCRM System ExperienceAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Identity VerificationBMI Checks ReviewLaboratory Result AllocationOnline Doctor Patient Management SystemSecure Messaging Systems
Soft Skills
Strong Communication SkillsOrganisational SkillsEmpathetic CommunicationProactive ApproachTeam Collaboration
Tools & Technologies
Microsoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft Teams
Certifications & Qualifications
DBS Check
Industry Keywords
NHS PartnershipsPatient SafetyHealthcare QueriesFirst-Contact ResolutionPatient Service
About the role
Key responsibilities & impact- Answer inbound calls and respond to secure patient messages
- Support patients with healthcare queries throughout their healthcare journey
- Review BMI checks and complete patient eligibility tasks
- Carry out patient identity verification checks
- Allocate laboratory results and support treatment journeys
- Liaise with pharmacies, laboratories and GP surgeries
- Investigate and resolve patient concerns and complaints
- Deliver a discreet, responsive and efficient patient service
- Prioritise patient safety and maintain high standards of care
- Manage high volumes of enquiries via telephone and secure messaging
- Aim for first-contact resolution
- Use secure internal messaging systems for patient communications
- Operate the Online Doctor Patient Management System to record, categorise and manage interactions
- Identify, report and help resolve operational or service issues
- Adhere to policies, procedures and governance requirements relating to NHS partnerships
- Act as the voice of the patient in business projects and service development initiatives
- Collaborate across departments to represent and support Online Doctor
- Triage and direct enquiries to appropriate teams
Requirements
What you’ll need- Proven experience in a customer service environment
- Experience handling customer complaints professionally and effectively
- Strong written and verbal communication skills
- High accuracy and attention to detail
- Strong organisational and prioritisation skills
- Ability to manage competing demands in a fast-paced environment
- Ability to work independently and as part of a team
- Empathetic, positive and engaging communication style
- Strong customer service focus and commitment to first-contact resolution
- Proficiency in Microsoft Office, including Outlook, Excel, Word and Teams
- Previous experience using CRM systems
- Initiative, drive and a proactive approach
- Ability to work Tuesday to Saturday
- Ability to work hybrid, 2–3 days per week in the Central London office
- Applicants must prove they have the right to live in the UK
- Successful applicants must undergo a DBS check
Benefits
Comp & perks- Competitive contributory pension
- Occupational sick pay
- Long-service awards
- Refer-a-friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
- Enhanced maternity and paternity pay
- Flexible hybrid working
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme
- In-house mental health support
- Access to discounted gym via benefits platform
- Regular health and wellbeing initiatives
- CPD, training and professional development
- 25 days’ annual leave, increasing with service
- Buy and sell holiday scheme
- Employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Regular social events throughout the year