Phaidra

Product Manager

• Partner with the CPO to develop and drive the product strategy and roadmap that establishes Prism as the agentic operating platform for the data center — spanning diagnostics, triage, and the broader intelligence layer operators and executives depend on.
• Work with the CPO to translate the platform vision into a sequenced, fundable roadmap, and drive it to delivery across teams.
• Regularly visit and join calls with customers to see Prism in production and hear unfiltered feedback, not just what's escalated.
• Translate floor-level customer pain into clear, high-quality product requirements, keeping teams close to real operator context.
• Help drive expansion along two axes — connecting more of the data center’s operational and business systems, and advancing our insight & recommendations and supervised & autonomous control offerings.
• Lead the delivery of key integrations that connect new systems into Prism, closing the loop from detection to diagnosis to action.
• Partner with Engineering and Design to sequence and ship the platform capabilities that make broader, safer autonomy possible.
• Support the expansion of Prism’s user base beyond the operations floor to new personas and buyers, including facilities and infrastructure leadership at hyperscale and neocloud operators, and partner with go-to-market and Finance on packaging and pricing.
• Establish frameworks for prioritization, discovery, and risk mitigation; build high-quality product artifacts; coach and mentor other PMs, and help raise the standard for product practice — frameworks, artifacts, discovery rigor — across the team, not just within your own initiatives.
• Own the metrics that define success in this role, including adoption across new systems and personas, progress along the insight-to-autonomy axis, and expansion revenue, and use them to guide prioritization and roadmap trade-offs.
• Deeply understand the product architecture and participate actively in technical planning, so the strategy stays grounded in what the platform can actually do.
• Help ensure alignment across teams by clearly communicating strategy, decisions, and trade-offs.

Staff Product Manager

Platform Engineer

• You'll own the systems every other team at Phaidra depends on for ingestion, storage, serving, and orchestration.
• Design and build scalable components for the data platform that enable high-throughput data ingestion and processing.
• Design and develop systems to store and serve batch data for analytics.
• Contribute to the design and implementation of API services and scalable event-driven applications that power the product backend.
• Design clear, extensible software interfaces for internal consumers and maintain a high release-quality bar.
• Design and optimize data storage and retrieval mechanisms for high throughput, security, and ease of access.
• Own and operate your services in production, including releases, deployments, and on-call rotations, meeting Phaidra's high bar for operational excellence.
• Lead cross-functional initiatives collaborating with engineers, product managers, and TPMs across teams.
• Mentor your peers and be a technical role model on the team.

Senior Data Platform Engineer

DevOps Engineer

• Utilize existing data ingestion and delivery platforms to "teach" models to understand the physical world, filling a critical expertise gap in the data center industry.
• Use telemetry tools to analyze sensor data across mechanical (chillers, pumps) and electrical (UPS, switchgear, power feeds) systems to identify "failure signatures" for LLM-driven monitoring tool.
• Act as a primary user of platforms, identifying gaps in current mechanisms and collaborating with Engineering to influence future features and data quality.
• Translate raw telemetry into "SME-level" logic and directions used by the LLM tool to guide data center operators in real-time.
• Cultivate deep domain expertise in all facets of data center infrastructure.
• Move from shadowing peers to directly supporting customers, using the platform to provide clear, data-backed direction on complex problems.
• Oversee pilot projects to test how AI-driven SME tool interprets real-world stressors, ensuring the output is operationally realistic, accurate, and actionable.
• Remain agile and proactive in a fast-moving team environment.

Staff Product Manager

Senior Data Platform Engineer

Data Center Reliability Engineer