Director of IT

PGA National Resort

Director of IT providing oversight and technical guidance for a resort's technology needs. Leading IT projects and ensuring effective communication with teams, guests, and vendors.

Posted 7/18/2026full-timePalm Beach Gardens • Florida • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing IT projects and providing technical support, with a strong focus on Office 365 and hotel technology systems. Capable of leading teams, resolving issues, and maintaining service levels while effectively communicating with stakeholders.

Highest-signal resume keywords

IT Project ManagementOffice 365 ExpertiseHotel Technology KnowledgeHelp Desk Management ToolsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Project ManagementOffice 365Networking TroubleshootingTicketing SystemsHelp Desk Management

Soft Skills

Effective CommunicationTeam BuildingCoaching and DevelopmentResource ManagementProblem-Solving

Tools & Technologies

AutotaskITGlue

Certifications & Qualifications

Bachelor’s Degree in Computer Science

Industry Keywords

Hotel TechnologyTechnical SupportService LevelsVendor ManagementIT Steering Committee

About the role

Key responsibilities & impact

Responsible for providing support, oversight and technical guidance to the resort
Oversee technical projects in alignment with organizational goals
Communicate effectively with internal team, guests and vendors
Build effective teams by coaching and developing others
Provide support and troubleshoot Office 365
Serve as point of escalation for vendor and property users
Work with teams to resolve support issues and maintain optimum service levels
Understand property technology systems
Understand and troubleshoot networking issues
Work with internal teams, vendors and the field to implement solutions
Run monthly IT Steering Committee Meeting
Provide oversight and support to management with respect to annual budgets

Requirements

What you’ll need

Bachelor’s degree in Computer Science or Equivalent education
3-5 years related experience
Experience working with remote users
Experience leading and managing IT projects
Strong knowledge of hotel technology is preferred
Excellent project management skills
Ability to manage internal and external resources
Excellent problem-solving skills
Must have expert knowledge of Office 365
Experience with ticketing and help desk management tools such as, Autotask and ITGlue

Benefits

Comp & perks

Health insurance
Professional development opportunities