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Managing Director
Pfluger ArchitectsManaging Director leading client engagement and strategic growth at Pfluger Architects. Overseeing project performance and financial success while fostering client relationships.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Serve as the Client Executive for assigned clients, acting as a trusted advisor and primary point of contact throughout all phases of engagement.
- Build and sustain long-term client relationships rooted in trust, transparency, and exceptional service.
- Prioritize client satisfaction, responsiveness, and continuous improvement in every aspect of service, design, and project delivery.
- Foster firmwide collaboration to ensure projects benefit from the full depth of Pfluger’s expertise and resources.
- Oversee financial performance at the client level, including invoicing accuracy, project profitability, and resource alignment to deliver efficient, high-quality outcomes.
- Champion a culture of learning, design excellence, and innovation.
- Measure and evaluate success through client satisfaction surveys, repeat work, and share of bond program opportunities.
- Partner with the discipline leads/directors to identify staff resources required to secure work.
- Oversee project-level activities of the project management staff.
- Lead assigned business development initiatives, including prospect prioritization, client acquisition, and identification of growth opportunities within target markets.
- Maintain and strengthen strategic client relationships, overseeing proposals, contracts, and negotiations to ensure mutual success and alignment with firm objectives.
- Conduct client interviews, strategic planning sessions, and visioning discussions, leading and facilitating solution-based conversations that align client goals with Pfluger’s expertise.
Requirements
What you’ll need- Minimum of 15 years of relevant experience.
- Professional degree in Architecture is required.
- Licensed/Registered Architect is required.
- Expertise in designing learning environments with general knowledge of REVIT and enthusiasm for generative design.
- ERP system knowledge preferred, or a strong systems-oriented mindset.
- High integrity, accountability, and exceptional communication skills.
- Proven leadership in delivering high-quality craft and products, and driving business development.
- Demonstrated ability to navigate complex challenges, ensuring timely, effective resolution that strengthens relationships.
- Passionate advocate for innovative design, exceeding client expectations, and embodying core values in decision-making.
- Alignment with Pfluger’s purpose of "inspiring people to create a more meaningful human experience," with a commitment to continuous learning and improvement.
Benefits
Comp & perks- The Managing Director is expected to commute 3 days per week to Pfluger’s local office and travel to studio and client locations across the state.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ArchitectureREVITgenerative designbusiness developmentproject managementfinancial performanceinvoicing accuracyresource alignmentclient satisfaction measurementstrategic planning
Soft Skills
client relationship managementcommunicationleadershipintegrityaccountabilityproblem-solvingcollaborationinnovationtrust-buildingcontinuous improvement
Certifications
Licensed ArchitectRegistered Architect