Pflegia

Junior Customer Success Manager

Pflegia

full-time

Posted on:

Location Type: Remote

Location: Germany

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Salary

💰 €50,000 - €75,000 per year

Job Level

Junior

About the role

  • Supporting our care heroes — You are the primary point of contact for healthcare professionals, guiding them with commitment and empathy from first contact through to successful placement.
  • Personalized, heartfelt support — You listen to candidates' wishes and needs and make their application process simple and seamless.
  • Tailored job matching — You connect talent with employers by matching candidates' preferences to the best opportunities from our partner organizations.
  • Feedback that matters — You proactively gather feedback from healthcare professionals to improve our processes and elevate the candidate experience.
  • Collaborative, enjoyable teamwork — Together with Account Management you develop tailored solutions to exceed the expectations of candidates and partner organizations.
  • Accurate documentation — You keep all candidate information up to date and ensure our metrics are always accessible and precise.
  • With your support you create a real win-win for care professionals and partner organizations — actively shaping the future of the healthcare sector!

Requirements

  • Strong communication and empathy — You can explain complex matters clearly and approach people in a friendly, solution-focused manner.
  • Strong organizational skills — You are structured and keep track even when handling multiple tasks simultaneously.
  • Initiative and solution orientation — You take proactive action, identify challenges, and develop creative solutions.
  • Team player — You enjoy collaborating and actively contribute to a positive team dynamic.
  • Digital affinity — You are comfortable using tools like CRM systems, Slack, and Zoom and learn new systems quickly.
  • Motivation and willingness to learn — You want to continuously develop and are open to coaching and new challenges.
  • Hands-on mentality — You turn ideas into action and work with a results-oriented approach.
  • German language skills at C2 level, demonstrated in your CV or by relevant certificates.
Benefits
  • Exceptionally equipped office in Berlin — A modern office in a central location with excellent transport links and an inspiring work environment.
  • Attractive compensation — A fair base salary plus uncapped commission that directly rewards your success.
  • Comprehensive onboarding — Start with an 8-week onboarding in Berlin to get to know us and our way of working from the ground up.
  • Remote work after onboarding — After your onboarding period you will work from home and join us in Berlin once per quarter for a week of team and company events.
  • All travel expenses covered — We cover travel and accommodation expenses for your onboarding and for the regular visits to Berlin.
  • Unlimited development opportunities — Show what you can do! There are no limits here: whether you want to develop professionally, take on more responsibility, or pursue a leadership role, your career is what you make of it.
  • Modern work equipment — Laptop, monitor, and headset are provided for productive work.
  • Efficient tools and systems — Use Slack, Zoom, and our custom CRM system to make your workday efficient.
  • Regular team and networking events — From after-work sessions and football or volleyball to teambuilding activities and company races.
  • Free refreshments — Fresh coffee, cold drinks, snacks, and fruit are available at all times.
  • Personalized snack orders — Through our weekly REWE order you can have your favorite snacks delivered to the office.
  • Friyay feeling — Every Friday we unwind together in the office with pizza and beer.
  • Pet-friendly office — Your dog is welcome.
  • 27 vacation days per year — For sufficient rest and a healthy work-life balance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationempathyorganizational skillsinitiativesolution orientationteam playermotivationwillingness to learnhands-on mentality
Certifications
German language skills C2