Vice President – GBS Colleague Services

Pfizer

Global HR services executive leading payroll, Workday, and colleague support for Pfizer’s biopharmaceutical business. Governing global operations, outsourced partners, compliance, and continuous improvement.

Posted 8/19/2026full-timeNew York City • Florida, New York, Pennsylvania • 🇺🇸 United StatesLead💰 $274,000 - $456,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading global HR operations, including Payroll and HR administration, while ensuring compliance and continuous improvement of HR processes. Proven ability to influence and collaborate across functions, manage large-scale projects, and drive strategic direction within a global organization.

Highest-signal resume keywords

Global Payroll ManagementHR AdministrationCross-Functional LeadershipStrategic PlanningCompliance and Audit Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HR AdministrationPayroll OperationsProcess DesignChange ManagementBenchmarkingContinuous ImprovementProject ManagementFinancial Business Case DevelopmentGlobal Standards ImplementationMetrics Tracking

Soft Skills

InfluencingCollaborationCoachingTeam LeadershipProblem Solving

Tools & Technologies

WorkdayPayroll Systems

Industry Keywords

Human ResourcesColleague ServicesComplianceSOPsGBS Process Areas

About the role

Key responsibilities & impact

Set the strategic direction and oversee operational execution for Pfizer’s global Human Resources Services
Oversee HR administration, including Hire to Retire process administration and Payroll operations
Lead HR business process design, including regional and local process design and maintenance
Execute Global Payroll in support of Pfizer colleagues
Ensure compliance, controls and audits, including adherence to global controls, SOPs and regional/country work instructions
Lead user experience and change management
Manage HR information systems, including Workday and local Payroll systems
Lead benchmarking and external/regulatory monitoring
Oversee Colleague Support Help Desk and issue resolution
Set direction for PX services, priorities, major issues, risks and resource needs
Lead a global Colleague Services organization within Pfizer’s global PX service delivery model
Govern standardization and deliver enhancements across multiple functions
Enable implementation and continuous improvement of global HR standards across Pfizer
Identify issues and implement resolutions with appropriate stakeholders
Lead innovation and continuous improvement across global HR processes, including payroll
Disseminate global standards to regions and countries
Coordinate across GBS process areas to ensure seamless service delivery and eliminate duplication
Track outsourced operations against metrics and service level agreements
Resolve production issues and drive continuous improvement and global expansion
Collaborate with GBS Leadership, People Experience Leadership, BU Finance Leaders, IBM, ADP and other senior F&GBS leaders

Requirements

What you’ll need

Undergraduate degree in Business Administration, Finance, HR, or a related field
15+ years of progressively responsible management experience, including large scale, cross-functional technical global projects
Cross-HR functional knowledge, including HR administration, Payroll, benefits and compensation, staffing, and talent
Strategic planning and financial business case experience
Experience leading global teams with demonstrated earned leadership and global accountability
Management experience and demonstrated proficiency in team and matrix leadership
Ability to influence and collaborate with peers, develop and coach others, and oversee and guide colleagues to achieve meaningful outcomes
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available now or in the future

Benefits

Comp & perks

401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Medical, prescription drug, dental and vision coverage
Bonus target of 30.0% of base salary
Share based long term incentive program
Relocation assistance may be available based on business needs and/or eligibility
Global travel as required