Senior Manager – GSSO Vendor Relationship Management

Pfizer

Senior Manager optimizing Pfizer’s global clinical-trial vendor staffing and resource governance. Improving dashboards, analytics, processes, and AI-enabled operations across GSSO.

Posted 8/10/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in resource management, staffing operations, and clinical operations, with a strong focus on analytical skills for interpreting staffing trends and operational KPIs. Proficient in implementing process improvements and utilizing AI tools for enhanced resource tracking and decision-making.

Highest-signal resume keywords

Resource ManagementStaffing OperationsClinical OperationsAnalytical SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Resource PlanningHeadcount TrackingApproval WorkflowsStaffing DashboardsOperational ReportsChange ManagementProject ManagementProcess DocumentationStaffing KPIsVendor Management

Soft Skills

CollaborationCommunicationProblem-SolvingStakeholder EngagementTraining

Tools & Technologies

AI ToolsDigital InnovationProject Management ToolsResource Tracking ToolsDashboards

Industry Keywords

Clinical OperationsFSPCROWorkforce PlanningOperational Functions

About the role

Key responsibilities & impact

Manage FSP resource request intake, approval tracking, and staffing administration across GSSO
Track FSP headcount, approvals, onboarding/offboarding status, role alignment, and staffing changes
Administer and improve staff tracking tools, dashboards, approval logs, and resource-management documentation
Analyze staffing trends, resource gaps, approval cycle times, onboarding delays, plan variance, and staffing KPIs
Prepare staffing dashboards, reports, presentations, and executive summaries
Maintain contracted resource information in Pfizer systems, including Get Access
Support FSP resource forecasts and invoice review and approval
Coordinate with stakeholders to align resource-management processes, staffing data, delivery metrics, and communications
Implement business processes supporting staffing operations, resource governance, and process transparency
Identify and implement AI and digital-tool opportunities for resource tracking, analytics, reporting, automation, and decision-making
Support FSP staffing, resource tracking, governance, and CRO/FSP vendor relationship process improvements
Review FSP delivery metrics and identify staffing-related risks, gaps, delays, onboarding issues, plan variance, and trends
Coordinate with CRO/FSP providers and internal stakeholders on issue escalation, mitigation planning, and resolution
Support vendor training and oversight activities aligned with Pfizer requirements
Draft, update, and maintain process documents, SOPs, and guidance materials
Contribute to FSP management and contracted-resource delivery workstreams
Collaborate with GSSO, Clinical Development & Operations, project management, and other stakeholders
Liaise between internal teams and external CRO/FSP partners
Participate in meetings, resource-planning discussions, workstreams, and strategic initiatives
Develop and deliver presentations, process documents, and training materials

Requirements

What you’ll need

Bachelor's degree with at least 6+ years of experience
5+ years of experience in clinical operations, resource management, staffing operations, workforce planning, or related operational functions
Experience managing resource planning, staffing operations, headcount tracking, approval workflows, or workforce planning processes
Experience maintaining resource trackers, staffing dashboards, approval logs, operational reports, or similar monitoring tools
Strong analytical skills interpreting staffing trends, resource gaps, cycle times, plan variance, onboarding status, and operational KPIs
Experience partnering with internal stakeholders and external providers to resolve staffing, onboarding, role-alignment, or resource-deployment issues
Experience in clinical operations, including exposure to or experience partnering with FSPs or CROs
Experience implementing project-management tools and techniques, including integrated plans, process timelines, and stakeholder deliverables
Experience implementing projects and process improvements using change-management tools and techniques
Experience drafting process documentation and creating presentations for diverse audiences
Familiarity with AI tools or digital innovation in clinical operations, staffing analytics, resource management, vendor management, or related functions
Candidates must be authorized to be employed in the U.S. by any employer
Permanent work authorization in the United States required
U.S. work visa sponsorship is not available now or in the future
Nice-to-have: Master's degree with at least 5+ years of experience, or PhD with 1+ years of experience
Nice-to-have: Degree in drug development, clinical operations, business operations, workforce planning, or a related discipline
Nice-to-have: Experience with FSP/CRO resource models, contracted-resource governance, staffing dashboards, or portfolio-level workforce planning
Nice-to-have: Experience evaluating or deploying AI-enabled tools or platforms
Nice-to-have: Ability to drive digital transformation within a matrixed organization

Benefits

Comp & perks

Relocation assistance may be available based on business needs and/or eligibility
No relocation package
Accessibility assistance for the website, application process, and/or interviewing
Equal opportunity employment and employment eligibility support