Director, Patient Services – Primary Care Products

Pfizer

Directing patient services strategy across Pfizer's Primary Care product offerings. Overseeing development and execution of patient support programs and ensuring compliance with industry standards.

Posted 7/1/2026full-timeNew York City • New York, Pennsylvania • 🇺🇸 United StatesLead💰 $176,600 - $294,300 per yearWebsite

About the role

Key responsibilities & impact

Serve as the subject matter expert for PPS in Primary Care product teams
Lead the development, execution, and operationalization of patient support programs and services, leveraging industry best practices
Ensure patient services fulfill the requirements of both patients and healthcare providers, in line with product launch strategies
Create and implement tools that enhance the quality and efficiency for launch preparations and ongoing brand growth
Conduct monitoring and audits of program launches to ensure quality standards
Track brand needs, strategies, and trends in the therapeutic area
In partnership with Affordability CoE, evaluate and manage cost-effective vendor solutions that reduce cost barriers for eligible patients
Optimize PPS expenditures at the brand level, driving ongoing improvements based on patient outcomes
Provide strategic oversight of Hub operations and healthcare provider-facing support infrastructure
Proactively surface insights on the patient access journey to brand leadership
Identify and partner with best-in-class vendors (e.g., prior authorization), including those with AI-powered capabilities
Shape direct-to-patient options that address patient willingness to pay and evolving reimbursement dynamics
Design programs ensuring compliance with legal and regulatory standards and Pfizer policies

Requirements

What you’ll need

Bachelor's degree minimum required; Advanced degree preferred
8+ years of experience in biopharma patient services strategy or related fields
A strong strategic planning mindset and financial skills
Expertise in cross-functional leadership and stakeholder management
Exceptional written and verbal communication skills
A commitment to personal growth and collaboration

Benefits

Comp & perks

401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Health benefits to include medical, prescription drug, dental and vision coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient Support Program DevelopmentOperationalization of ServicesQuality Monitoring and AuditsCost-Effective Vendor ManagementFinancial Skills

Soft Skills

Exceptional Written CommunicationExceptional Verbal CommunicationCollaborationCommitment to Personal Growth