Manager, Change Management – Adoption

Pfizer

Change Deployment & Adoption Manager responsible for designing and driving change activities in AI projects at Pfizer. Collaborating with stakeholders to enhance adoption and training effectiveness.

Posted 6/12/2026full-timeNew York City • Florida, Illinois, New York, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $99,200 - $165,400 per yearWebsite

About the role

Key responsibilities & impact

Own and execute the end-to-end change and adoption plan for assigned AI product(s), tailored to the specific needs, workflows, and priorities of the target audience
Partner closely with AI product owners to stay aligned with product capabilities, launch readiness, and roadmap changes
Develop and manage stakeholder engagement activities including awareness campaigns, activations, communications, and feedback loops
Maintain a structured view of stakeholder readiness and continuously update engagement plans based on evolving product and audience needs
Manage training content lifecycle for assigned products, including version control and refresh triggers tied to product updates
Track training effectiveness metrics (completion rates, proficiency assessments, post-training adoption lift) and use insights to continuously improve content
Coordinate training delivery sequencing with product launch milestones and activation schedules
Track and analyze adoption metrics and engagement data for assigned product(s), translating findings into actionable insights
Prepare regular status updates, adoption dashboards, and stakeholder reports for the Change Deployment & Adoption Lead and product teams
Proactively surface adoption risks, lessons learned, and recommendations that can improve activation for current and future programs
Build trusted working relationships with product owners, commercial leads, HR business partners, and end users within the assigned audience segment

Requirements

What you’ll need

Bachelor’s degree in Business, Communications, Organizational Development, or related field
4+ years of progressive experience in change management, learning & development, or organizational adoption in a large matrixed organization
Demonstrated experience designing and executing change or training programs with measurable outcomes
Strong understanding of adult learning principles and instructional design methodologies
Familiarity with AI or digital transformation programs and their impact on end users and workflows
Strong written and verbal communication skills, with ability to translate complex information for diverse audiences
Proven ability to manage multiple workstreams simultaneously and deliver against timelines
Collaborative working style with comfort operating in ambiguity and adapting quickly to change

Benefits

Comp & perks

Comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments.
401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Health benefits to include medical, prescription drug, dental and vision coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

change managementlearning & developmentorganizational adoptioninstructional designtraining program designtraining effectiveness metricsstakeholder engagementadoption metrics analysisversion controladult learning principles

Soft Skills

strong written communicationstrong verbal communicationcollaborative working styleability to manage multiple workstreamsadaptability to changebuilding trusted relationshipstranslating complex informationproactive risk managementorganizational skillsfeedback loop management

Certifications

Bachelor’s degree in BusinessBachelor’s degree in CommunicationsBachelor’s degree in Organizational Development