Senior Director, CFC CRM Lifecycle, Value Lead

Pfizer

Senior Director role at Pfizer managing the CFC CRM platform lifecycle and value. Focused on operational effectiveness and cross-functional collaboration to enhance market execution.

Posted 6/11/2026full-timeNew York City • Illinois, New York, Pennsylvania • 🇺🇸 United StatesSenior💰 $214,900 - $358,100 per yearWebsite

About the role

Key responsibilities & impact

Own the post-launch lifecycle management of CFC CRM across global markets
Be accountable for platform availability, reliability, performance, and scalability
Manage current CFC CRM ecosystem roadmaps & coexistence with legacy CRM environments, ensuring continuity, direction and risk mitigation
Make trade-off decisions where precedent may not exist with stakeholder input
Drive measurable value realization from CRM investments (adoption, productivity, commercial impact)
Establish level metrics and reporting for BAU health and value delivery within the CFC technology ecosystem
Ensure CRM outcomes align to commercial strategy, not just technology success
Define and mature the global CFC CRM operating model & governance, balancing innovation with stability
Own technology BAU roadmap across support, enhancements, release readiness, and optimization
Reduce market-by-market variance through harmonization and repeatable patterns
Define and govern standards for content, workflows, configuration, data, and operations within the CFC CRM ecosystem
Ensure CFC CRM is embedded into CFC day-to-day workflows
Act as the single BAU orchestration point for CFC CRM across Commercial, Medical, CMO, Digital, Data, Compliance, and Markets
Resolve cross-functional dependencies and risks impacting platform stability and value
Partner with the CFC CRM Product Leader on a single, integrated roadmap
Own operationalization, handover, and sustainment of roadmap items post-launch

Requirements

What you’ll need

BA Required; MBA or equivalent Master’s-level education preferred
A minimum of 12+ years of experience in the pharmaceutical industry, preferably in managing diverse/global teams
Demonstrated capability in carrying out process excellence, knowledge management and project management
Demonstrated experience working and/or supporting global or above markets
Experience leading and understanding agile ways of working and product development lifecycle
Ability to navigate consumer privacy and/or healthcare data landscape at scale
Deep understanding and passion for CRM and content platforms, technologies (especially in areas across Customer-facing colleagues)
Experience working with engineering teams in designing scalable architecture that meets the needs of marketing and sales co-workers
Experience evaluating product decisions strategically and making prioritization tradeoffs, leveraging large datasets to make data driven product decisions while collaborating with multiple stakeholders and cross functional teams
Excellent interpersonal skills and mastery of working in a matrixed environment
Self-motivated with demonstrated ability to execute with speed and high quality
Demonstrated business acumen strong analytical skills and mindset
Role model for the PFE values (Courage, Excellence, Equity, Joy)
Experience in leading complex, large scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve successful delivery
Strong writing, presentation and influencing skills
Ability to thrive under pressure, take accountability and to meet deadlines
Discretion and trustworthiness in dealing with confidential information.

Benefits

Comp & perks

401(k) plan with Pfizer Matching Contributions
Pfizer Retirement Savings Contribution
Paid vacation
Holiday and personal days
Paid caregiver/parental and medical leave
Health benefits including medical, prescription drug, dental and vision coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM managementprocess excellenceknowledge managementproject managementagile methodologiesdata analysisscalable architecture designproduct development lifecyclerisk mitigationmetrics and reporting

Soft Skills

interpersonal skillsself-motivationanalytical skillsinfluencing skillsaccountabilityability to thrive under pressurecollaborationcommunicationleadershipproblem-solving

Certifications

BAMBA or equivalent Master’s-level education