Director, Customer & Channel Management

Pfizer

Director of Customer & Channel Management focusing on customer strategies for Pfizer's oncology products. Leading national accounts initiatives and team collaboration with cross-functional partners.

Posted 4/17/2026full-timeLake Forest • California, Illinois, New York, Pennsylvania, Washington • 🇺🇸 United StatesLead💰 $176,600 - $294,300 per yearWebsite

About the role

Key responsibilities & impact

Lead end to end support of National Accounts Orals contracting process
Development & Management of a disciplined model for HQ execution on community oncology customer programs
Serve as primary National Accounts liaison with Brand and Portfolio Marketing teams
Deliver National Accounts customer promotional and programmatic opportunities to brand teams
Lead budgeting and ensure execution in collaboration with NADs and brand teams
Develop subject matter expertise in oncology market dynamics
Support continuous training and education of select HQ colleagues
Co-development of comprehensive strategic account and stakeholder plans for National Oncology Accounts
Monitor promotional programs to ensure compliance

Requirements

What you’ll need

Bachelor’s degree required
MBA preferred
8+ years channel management, strategic / operations planning and/or analytics/modeling experience
Strong strategic and analytical thinking abilities
Strong verbal and written communication skills
Demonstrated execution and project management skills
Teamwork skills and ability to collaborate with colleagues from multiple functional areas
Leadership experience preferred
Experience in the Oncology marketplace preferred
Experience in account management or account management support functions preferred
Managed Care or Customer Strategy experience preferred

Benefits

Comp & perks

401(k) plan with Pfizer Matching Contributions
Additional Pfizer Retirement Savings Contribution
Paid vacation
Holiday and personal days
Paid caregiver/parental leave
Medical, prescription drug, dental, and vision coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

channel managementstrategic planningoperations planninganalyticsmodelingproject managementbudgetingcompliance monitoringaccount management

Soft Skills

strategic thinkinganalytical thinkingverbal communicationwritten communicationexecution skillsteamworkcollaborationleadership

Certifications

Bachelor's degreeMBA