Medical Affairs AI Operations Lead

Pfizer

Medical Affairs AI Operations Lead driving AI transformation by assessing workflows and embedding AI capabilities. Ensuring measurable productivity improvements in Medical Affairs across regions and functions.

Posted 4/17/2026full-timeNew York City • California, Illinois, Massachusetts, New York, Washington • 🇺🇸 United StatesSenior💰 $176,600 - $294,300 per yearWebsite

About the role

Key responsibilities & impact

Conduct systematic workflow assessments across HQ Medical Affairs and Field Medical to identify high-impact AI transformation opportunities
Document current-state processes (inputs, steps, outputs, templates) to create structured specifications for AI-enabled workflow design
Prioritize workflow opportunities using impact–effort analysis and operational readiness, in partnership with the Medical Affairs AI Lead
Design AI-enabled operating models: workflow playbooks with decision trees, quality checkpoints, and escalation protocols
Create standardized operating procedures (SOPs) for AI-assisted processes that meet compliance and regulatory requirements
Partner with Compliance to ensure workflows support MLR review requirements, adverse event reporting obligations, and promotional/non-promotional guidelines
Design and deliver role-based AI literacy and enablement programs (e.g., Field Medical, Medical Directors, Medical Information, Publications)
Implement habit-stacking and coaching strategies to integrate AI naturally into existing workflows and daily routines
Identify and develop AI champions within functions to provide peer support and accelerate grassroots adoption
Create and communicate success stories and case studies that demonstrate impact in relatable, function-specific terms
Build feedback collection mechanisms and continuous improvement loops to enhance AI output quality (accuracy and usability)
Coordinate with regional Medical Affairs teams to adapt playbooks to local requirements and support global rollout

Requirements

What you’ll need

Advanced degree in life sciences, pharmacy, or related field (PharmD, PhD, MD, or equivalent preferred)
5+ years of experience in Medical Affairs (HQ or Field) with hands-on experience
Strong fluency with generative AI tools; hands-on familiarity with LLM APIs and context engineering
Proven experience in process improvement, workflow optimization, and/or operational excellence initiatives
Strong project management skills with the ability to manage multiple initiatives simultaneously
Experience navigating compliance and regulatory requirements in the pharmaceutical industry and working effectively within enterprise governance

Benefits

Comp & perks

401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution
Paid vacation, holiday and personal days
Paid caregiver/parental and medical leave
Health benefits to include medical, prescription drug, dental and vision coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI transformationworkflow assessmentprocess documentationimpact-effort analysisoperating model designstandard operating procedurescompliance requirementsproject managementprocess improvementworkflow optimization

Soft Skills

communicationcollaborationcoachingpeer supportcontinuous improvementadaptabilityleadershipproblem-solvingorganizational skillstraining delivery

Certifications

PharmDPhDMD