Senior Manager, Institutional Customer Communications – Marketing

Pfizer

. Lead development of communications plans and written customer communications .

Posted 4/8/2026full-timeNew York City • Florida, Illinois, New York • 🇺🇸 United StatesSenior💰 $124,400 - $207,400 per yearWebsite

About the role

Key responsibilities & impact

Lead development of communications plans and written customer communications
Draft customer letters/emails, field force talking points, Q&As, and stakeholder messaging
Develop messaging to support responses to media and stakeholder inquiries
Draft internal communications content including newsletters, internal emails, presentations
Track and measure communications and marketing metrics
Assist in the development of slide content and leadership talking points

Requirements

What you’ll need

Bachelor's degree with at least 6 years of experience; OR master's degree with at least 5 years of experience; OR PhD with 1+ years of experience
Experience in B2B, customer/commercial and/or corporate communications
Excellent written and oral communications skills
Additional experience in internal communications and/or marketing preferred
Proven track record of delivering effective, creative communications to advance business goals
Strong writing, editing, and project management experience
Demonstrated understanding of how communications strategy connects to and advances business strategy
Proven ability to work effectively and inclusively in teams with diverse internal and external stakeholders
Strong knowledge of healthcare and biopharmaceuticals industries
Preferred knowledge of hospital generics / sterile injectables market and/or experience supporting sales teams

Benefits

Comp & perks

401(k) plan with Pfizer Matching Contributions and additional Pfizer Retirement Savings Contribution
Paid vacation
Holiday and personal days
Paid caregiver/parental and medical leave
Health benefits including medical, prescription drug, dental and vision coverage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

communications planscustomer communicationswritingeditingproject managementmarketing metricsinternal communicationsstakeholder messagingmedia inquiriesslide content development

Soft Skills

excellent written communicationexcellent oral communicationcreativityteamworkinclusivitystrategic thinkingeffective communicationstakeholder engagementpresentation skillscollaboration

Certifications

Bachelor's degreeMaster's degreePhD