Pfizer

Senior Manager, Patient Services Product Owner

Pfizer

full-time

Posted on:

Location Type: Hybrid

Location: New York City • Florida • Illinois • United States

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Salary

💰 $124,400 - $201,400 per year

Job Level

Senior

About the role

  • Own and manage the integration backlog and roadmap, prioritizing features and enhancements across Polaris CRM and connected systems.
  • Define API contracts and non-functional requirements to ensure secure, scalable, and high-performing integrations.
  • Develop and maintain release plans for integration components, ensuring alignment with business priorities and compliance standards.
  • Translate complex business requirements into scalable solutions.
  • Define and enforce configuration standards to maintain consistency and quality across all CRM components.
  • Develop and maintain the end-to-end product vision and 18-month roadmap.
  • Champion the voice of the customer in all configuration decisions, ensuring solutions deliver exceptional usability and business value.
  • Collaborate closely with Business Analysts, Admins, and Development teams to plan and execute sprints that meet delivery timelines and quality expectations.
  • Lead technology selection and vendor evaluation processes, including contracting and implementation, to ensure optimal solutions and cost efficiency.
  • Provide technical leadership and oversight for multiple concurrent projects, ensuring on-time, on-budget, and compliant delivery.
  • Maintain governance and prioritization frameworks, enabling transparent decision-making and effective resource allocation.
  • Manage project budgets and actual spend, ensuring financial accountability and adherence to commercial and digital processes.
  • Review functional and technical designs to confirm usability, scalability, and alignment with business objectives.
  • Actively participate in program governance, communicating goals, progress, and impact to stakeholders at all levels.

Requirements

  • Bachelor of Science degree in Information Management, Computer Science, Engineering, or Technology Management.
  • 6 + years of experience in product solutions management, preferably in the pharmaceutical industry.
  • 5+ years of experience in business analysis, requirements definition, and/or project management.
  • Proven success delivering solutions using Agile development methodologies (e.g., SAFe, Disciplined Agile).
  • Strong analytical skills and ability to communicate complex technical concepts to non-technical audiences.
  • Experience managing cross-functional teams and vendor relationships.
  • Strong financial and budget acumen.
  • Proficiency in Microsoft Office tools (Project, Word, PowerPoint, Excel).
Benefits
  • 401(k) plan with Pfizer Matching Contributions
  • Additional Pfizer Retirement Savings Contribution
  • Paid vacation
  • Holiday and personal days
  • Paid caregiver/parental and medical leave
  • Health benefits to include medical, prescription drug, dental and vision coverage
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API contractsnon-functional requirementsintegration componentsAgile development methodologiesbusiness analysisrequirements definitionproject managementfinancial accountabilityconfiguration standardsproduct solutions management
Soft Skills
analytical skillscommunicationcollaborationleadershipcustomer advocacydecision-makingresource allocationusability focusstakeholder communicationteam management