BPO Process & Platform Lead
Pfizer
full-time
Posted on:
Location Type: Hybrid
Location: Tampa • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $108,700 - $181,100 per year
Job Level
Senior
About the role
- Collaborate with Global and Regional Service Delivery Leads and S2P Category Leadership to execute key initiatives to optimize operations and improve efficiency of in scope BPO processes
- Drive standardization, continuous improvement, and best practices across global processes in scope of our BPO partner
- Monitor performance, analyze data, and ensure compliance with policies and controls
- Manage risks, implement mitigation strategies, and oversee process improvements in partnership with our BPO partner
- Provide leadership, and deliver high-quality outcomes in dynamic environments
- Identify and assess training needs to continuously advance innovation and optimize service delivery across both outsourced and retained S2P operations
- Collaborate across PPAI team to drive improvement and resolve operational challenges related to buying channels, processes or platforms
Requirements
- BA/BS with at least 7+ years of experience, MBA/MS with at least 6 years, PhD/JD with at least 1 year
- Strong compliance tracking, documentation, and risk management skills
- Proven ability to drive process improvement, continuous optimization, and strategic initiatives
- Excellent organizational, time management, and adaptability in fast-paced environments
- Exceptional written and verbal communication; English fluency required
- Self-starter with analytical mindset and stakeholder management experience
- Proficiency in SAP Ariba or similar procurement tools, MS Office, and workflow systems (e.g., Fuse)
- Solid knowledge of Source-to-Contract operations and procurement regulations
Benefits
- 401(k) plan with Pfizer Matching Contributions and additional Pfizer Retirement Savings Contribution
- Paid vacation, holiday and personal days
- Paid caregiver/parental and medical leave
- Health benefits including medical, prescription drug, dental and vision coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
compliance trackingdocumentationrisk managementprocess improvementcontinuous optimizationstrategic initiativesSource-to-Contract operationsprocurement regulations
Soft skills
organizational skillstime managementadaptabilitywritten communicationverbal communicationanalytical mindsetstakeholder managementleadership
Certifications
BABSMBAMSPhDJD