Director, Research – Development Support
Pfizer
full-time
Posted on:
Location Type: Hybrid
Location: Connecticut, Florida, Massachusetts, New York, Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $169,700 - $282,900 per year
Job Level
Lead
About the role
- Lead the support for clinical and research portfolios
- Build, mentor, and empower a high-performing team, cultivating a culture of innovation, accountability, and continuous learning
- Define and manage the SLAs and OLAs for the R&D applications in a manner compliant with Digital Service Management methodologies
- Apply innovative thinking to identify, design, and implement automation opportunities
- Responsible for understanding the impact and value of proposed and executed application and systems changes
- Manage the software licenses associated with the set of applications in partnership with Procurement
- Define and evolve the support model/plan for new applications
- Support audits and inspections as required, addressing questions regarding areas such as computer operations, access controls, and change management
Requirements
- Graduate degree in Information Management, Computer Science, Engineering, Technology Management, Financial Management, or Business Management
- 7+ years of experience as an information technology professional in one or more roles, such as Operations Director, systems engineer, support specialist, technology team lead, or technology manager
- Experience and demonstrated competencies in working with teams in a matrixed organization, building and nurturing relationships, and effective engagement resulting in successful outcomes
- Demonstrated capabilities and experience collaborating and working effectively in team settings, frequently in virtual teams, with business partner and customer engagement responsibilities
Benefits
- 401(k) plan with Pfizer Matching Contributions
- Additional Pfizer Retirement Savings Contribution
- Paid vacation
- Holiday and personal days
- Paid caregiver/parental and medical leave
- Health benefits to include medical, prescription drug, dental, and vision coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Digital Service Managementautomationapplication supportsystems changessoftware license managementchange management
Soft skills
leadershipmentoringteam buildinginnovationaccountabilitycontinuous learningrelationship buildingeffective engagementcollaboration
Certifications
graduate degree