Director of Account Management – Sports
NBCUniversal
Senior Health and Science Sales Specialist
Pfizer
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $101,500 - $245,400 per year
Job Level
Senior
About the role
- Identify and implement efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact with focus on face-to-face interactions as permissible.
- Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.
- Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage, Teams or approved platform, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; leverages analytics to assist with developing insights and next best action plans
- Compliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needs
- Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and leverages account priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resources
- Leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively utilizes approved clinically oriented disease state information, as applicable). Works effectively with HCPs and directs office staff to plan for customer engagements in multiple formats (e.g., virtual and in-person)
- Responsible for strategic deployment of approved Pfizer resources to support provider and patient’s needs (e.g., samples, vouchers, co-pay resources and patient education); works effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidance from management and other support functions (Marketing, Strategy) technical solutions (e.g., content recommendation engines) into pre-call planning; proactive planning and optimization of call environment in multiple locations; able to effectively plan day-to-day work based on personal and customer schedules; collaborate effectively with other CF colleagues and Pfizer Connect team members
- Appropriately support patients’ access to Pfizer products by providing relevant information to HCPs on Reimbursement, Patient Assistant Program (PAP), Pfizer hub programs, and Co-Pay Resources.
- Proactively answer on-label questions; proactively introduce customers to future state Pfizer on-demand platforms portal
- Collaborates effectively and compliantly with cross-functional colleagues, including Field Medical, Reimbursement and Key Account Management, to address customer inquiries and advance Pfizer objectives.
Requirements
- A bachelor’s degree with 3+ years of relevant experience OR an associate’s degree with 8+ years of relevant experience; OR a high school diploma (or equivalent) with 10+ years of relevant experience.
- Relevant experience includes professional sales or healthcare professional experience or business-related experience such as sales, customer service, marketing, finance or HR
- Valid US driver’s license and a driving record in compliance with company standards
- Candidate must live within 50 miles of the border of the territory
- 3-5 years specialty marketing/promotional/sales experience (preferred)
- Strong knowledge of disease states, therapeutic areas, and products (preferred)
- Strategic account marketing, promotional, sales and management skills (preferred)
- Experience working with key thought leaders or high influence customers in large group practices, or managed care organizations (preferred)
- Strong organizational and analytical skills; ability to analyze data and sales data/call reporting software (preferred)
- Demonstrated track record of leadership, cross-functional leadership, collaboration and accountability (preferred)
- Demonstrated ability to engage, influence and support customers throughout the marketing, promotional and sales process (preferred)
