Pfizer

Digital & Technology Business Services Manager

Pfizer

full-time

Posted on:

Location Type: Hybrid

Location: Escazu • 🇨🇷 Costa Rica

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Job Level

Junior

Tech Stack

ITSM

About the role

  • Own accountability for change management, cascading communications and support services escalations.
  • Partner with Pfizer Digital & Technology and market contacts to operationalize change management plans and deliver solutions effectively and efficiently.
  • Serve as a liaison between global program teams / service owners, Pfizer Digital & Technology teams and local market stakeholders.
  • Adapt global materials to meet local needs.
  • Track adoption / Customer Satisfaction metrics at market levels using internal market dashboard / scorecard.
  • Provide operational support for non-infrastructure services (i.e. SharePoint team sites)
  • Collaborate with other Pfizer Digital & Technology teams to resolve cross-functional service and support issues and escalate when needed.
  • Ensure systems and operations act in accordance with global and local policies and compliance rules.
  • Provide audit support for local applications and continuous preparedness.
  • Understand client’s operational needs and how to make them reality through Pfizer Digital & Technology offerings and service providers.
  • Analyze business requests to determine how best to create successful resolution and direct to the appropriate creation centre.
  • Provide guidance / training to business colleagues on how to maximize the use of local / global digital & technology capabilities.
  • Drive business outcomes using AI.
  • Be a catalyst for driving reinvention for growth & efficiency using AI that goes beyond transformation.
  • Demonstrate a strong curiosity for technology innovation and be an early adopter role model for AI capabilities.
  • Be driven by a speed to value mindset underpinned by proof points embedded in rapid prototypes.

Requirements

  • Bachelor’s degree or similar in Science, Technical, Engineering or Business-related discipline is a minimum requirement.
  • Significant experience in Information Technology or in the pharmaceutical / life sciences industry is preferred.
  • Extensive proven experience in large IT organizations.
  • IT Service Management qualifications e.g. ITIL (desired)
  • Experience in working and collaborating with cross-functional / matrix teams.
  • Good understanding of the software development lifecycle methodologies.
  • Fluency in written and oral business English is essential.
Benefits
  • Digital & Technology is a 7x24x365 operation.
  • This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours.
  • Some travel maybe required – less than 10%.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
change managementcustomer satisfaction metricsoperational supportAI capabilitiessoftware development lifecycledigital technology offeringsbusiness analysistraining and guidance
Soft skills
communicationcollaborationcuriosity for technology innovationadaptabilityproblem-solvingleadershipcross-functional teamworkspeed to value mindset
Certifications
Bachelor's degreeITIL