PFH Technology Group

Support Engineer

• Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
• Logging calls (tickets) and keeping records of customer queries
• Analysing call logs so you can spot common trends and underlying problems.
• Updating helpdesk documentation so that support information is available and current for each customer
• Testing and fixing faulty equipment
• PC builds and installations
• Execute any activities assigned
• Monitor and control any activities assigned
• Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable)

IT Support Engineer – Helpdesk

Security Engineer

• Support implementation of robust cybersecurity technologies and services
• Lead large-scale security projects and deployments
• Collaborate with stakeholders to enhance resilience
• Conduct security assessments and recommend mitigation strategies
• Develop security guidelines and standards
• Implement network security measures and cloud security frameworks
• Engage with external cybersecurity partners

Cyber Security Architect

• Provide first-line technical support to clients
• Ensure prompt resolution of common IT issues
• Deliver exceptional customer service
• Triage incidents effectively and escalate complex issues
• Maintain smooth day-to-day IT operations for clients

IT Support Engineer – Helpdesk

Cyber Security Architect

IT Support Engineer – Level 1