Customer Support

• Spotting and shaping opportunities to make life easier for both our customers and the people who serve them.
• Listening to calls, reviewing workflows, and uncovering friction points that slow down service.
• Designing and shaping practical solutions - partnering with Technology and Product to deliver the right fixes and improvements.
• Bringing together insights from our people, data, and customers to enable our teams to work smarter, not harder.
• Identifying, prioritising and shaping opportunities for improvement across systems, processes, and tools.

Senior Manager, Customer Service Design – Solutions

Accounts Receivable and Support Specialist II

Customer Support Associate

Customer Service Representative

Customer Care Specialist