AML Support Lead
PEXA
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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Job Level
About the role
- Establish and manage a team of AML Support Specialists responsible for onboarding and AML related customer support activities
- Coach and develop team members, monitor real-time workload and performance, and ensure adherence to OKRs and internal policies
- Step into escalations, exceptions and complaints, applying critical thinking and clear problem solving to deliver positive outcomes for customers and the business
- Lead performance management, recruitment and retention, drive first contact resolution rates, and ensure processes remain accurate and up to date
- Work closely with Risk, Legal, Technology and other key stakeholders across the business to continuously improve AML support operations
Requirements
- Minimum three years’ experience in a leadership position
- Experience coaching and managing performance to achieve results
- Strong stakeholder engagement and collaboration skills
- Ability to manage competing priorities and lead under pressure
- Experience in AML, fraud or financial crime operations desirable
Benefits
- Quarterly wellness days to recharge
- Four weeks Workcation per year, work from an approved country
- Take the opportunity to purchase up to four weeks additional annual leave per year
- Learn from the best and upskill with PEXA Academy certifications and grow your career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
coachingperformance managementstakeholder engagementcollaborationcritical thinkingproblem solvingmanaging competing prioritiesleading under pressure