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About the role
Key responsibilities & impact- Lead the implementation process for PetDesk customers, work closely with customers to gather requirements, configure the software to their specific needs, and ensure a smooth and efficient onboarding experience
- Use a customer success-based conversation approach that focuses on educating customers on how we can help improve processes and save time. Conduct comprehensive training sessions to educate customers on how to use PetDesk's software features and functionalities effectively
- Understand each customer's unique requirements and challenges. Analyze and interpret results in our backend system to inform the customer, problem-solve through issues, and give an accurate and confident response
- Develop strong relationships with customers by providing exceptional service and support throughout the implementation process; act as a trusted advisor, offering guidance and best practices to help them optimize their use of PetDesk's client communication software
- Identify and resolve technical issues or challenges customers encounter during implementation. Collaborate with internal teams, including product support, Sales, and CS, to ensure timely resolution of issues and customer satisfaction.
- Maintain accurate documentation of customer interactions, implementation details, and configurations within our CRM. Generate reports and provide insights on implementation progress, challenges, and successes to internal stakeholders.
- Manage an onboarding pipeline which includes approximately 30-40 customers at any one time and undertake 3-4 customer calls a day.
Requirements
What you’ll need- Minimum of 3-5 years of experience in a customer-facing role, preferably in software implementation, customer success, or a related field, with primary customer communications over the phone or virtual meetings
- Proficient in learning and understanding software applications quickly. Familiarity with client communication software, CRM systems, or SaaS solutions is advantageous
- Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences
- Passionate about delivering exceptional customer experiences. Strong interpersonal skills and the ability to build rapport and trust with customers
- Strong analytical and problem-solving abilities to identify and resolve customer issues effectively
- Collaborative and able to work effectively with cross-functional teams, including sales, product, and customer support, to deliver excellent customer outcomes
- Excellent multi-tasker with the ability to self-manage and get the highest priority tasks done
- Experience in Salesforce, Zendesk, or similar software is strongly preferred
- Experience working with veterinary clinics or the pet care industry is a plus
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Petvisor Website LinkedIn All Job Openings 51 - 200 employees ⚕️ Healthcare Insurance ☁️ SaaS 🧘 Wellness Healthcare Insurance
- SaaS
- Wellness Petvisor is a company that specializes in providing mobile-enabled technologies to pet care professionals, helping them deliver better services to pets and their families. As a parent company to several tech companies within the veterinary health and pet services sectors, Petvisor offers tools to engage customers, streamline operations, and promote business growth. With a mission to bring together founder-led companies focused on improving the lives of pets, pet parents, and veterinarians, Petvisor aims to create a comprehensive pet health and wellness platform. Their technologies support various veterinary clinics and grooming facilities, reaching millions of pet parents. Implementation Manager 🔥 0 minutes ago 🇲🇽 Mexico – Remote 💵 $1.9k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🛠️ Implementation Specialist Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Lead the implementation process for PetDesk customers, work closely with customers to gather requirements, configure the software to their specific needs, and ensure a smooth and efficient onboarding experience
- Use a customer success-based conversation approach that focuses on educating customers on how we can help improve processes and save time. Conduct comprehensive training sessions to educate customers on how to use PetDesk's software features and functionalities effectively
- Understand each customer's unique requirements and challenges. Analyze and interpret results in our backend system to inform the customer, problem-solve through issues, and give an accurate and confident response
- Develop strong relationships with customers by providing exceptional service and support throughout the implementation process; act as a trusted advisor, offering guidance and best practices to help them optimize their use of PetDesk's client communication software
- Identify and resolve technical issues or challenges customers encounter during implementation. Collaborate with internal teams, including product support, Sales, and CS, to ensure timely resolution of issues and customer satisfaction.
- Maintain accurate documentation of customer interactions, implementation details, and configurations within our CRM. Generate reports and provide insights on implementation progress, challenges, and successes to internal stakeholders.
- Manage an onboarding pipeline which includes approximately 30-40 customers at any one time and undertake 3-4 customer calls a day. 🎯 Requirements
- Minimum of 3-5 years of experience in a customer-facing role, preferably in software implementation, customer success, or a related field, with primary customer communications over the phone or virtual meetings
- Proficient in learning and understanding software applications quickly. Familiarity with client communication software, CRM systems, or SaaS solutions is advantageous
- Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences
- Passionate about delivering exceptional customer experiences. Strong interpersonal skills and the ability to build rapport and trust with customers
- Strong analytical and problem-solving abilities to identify and resolve customer issues effectively
- Collaborative and able to work effectively with cross-functional teams, including sales, product, and customer support, to deliver excellent customer outcomes
- Excellent multi-tasker with the ability to self-manage and get the highest priority tasks done
- Experience in Salesforce, Zendesk, or similar software is strongly preferred
- Experience working with veterinary clinics or the pet care industry is a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Implementation Engineer – Data Center Networking 🕒 January 9 Scalepex 51 - 200 🤝 B2B 👥 HR Tech 🤖 Artificial Intelligence Website LinkedIn All Job Openings Implementation Engineer responsible for deploying data center network architectures. Collaborating with international teams to deliver production-ready solutions for global clients. 🇲🇽 Mexico – Remote ⏳ Contract/Temporary 🟠 Senior 🛠️ Implementation Specialist Implementation Engineer 🕒 November 21, 2025 Scalepex 51 - 200 🤝 B2B 👥 HR Tech 🤖 Artificial Intelligence Website LinkedIn All Job Openings Implementation Engineer deploying Arista network solutions for global enterprise client. Collaborating with international teams on impactful projects in network automation and configuration. 🇲🇽 Mexico – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🛠️ Implementation Specialist View More Implementation Specialist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
software implementationcustomer successanalytical skillsproblem-solvingmulti-tasking
Soft Skills
verbal communicationwritten communicationinterpersonal skillscollaborationcustomer relationship management