Petvisor

Senior Manager, Customer Success

Petvisor

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $122,000 - $138,000 per year

Job Level

Senior

About the role

  • Lead, coach, and develop a high-performing team of Customer Success Managers focused on adoption, retention, and revenue expansion within the Independent Market
  • Establish clear performance metrics tied to renewal, expansion, and customer satisfaction goals; drive accountability through regular reviews and feedback loops
  • Partner with Sales leadership to build and refine account growth strategies, including segmentation, targeting, and expansion playbooks
  • Collaborate cross-functionally with Sales, Marketing, and Product to ensure consistent customer messaging, feedback integration, and product alignment
  • Analyze customer data, adoption trends, and health scores to identify growth opportunities and proactively address risks
  • Evolve success frameworks, processes, and tools to increase team efficiency and scalability
  • Champion the voice of the customer — ensuring insights inform product roadmap and go-to-market strategies
  • Drive alignment on key customer initiatives across the organization to support retention, expansion, and long-term value realization
  • Inspire a culture of ownership, accountability, and revenue mindset within the CSM team

Requirements

  • 8+ years of experience in Customer Success, Account Management, or a related function, including 5+ years in a leadership role
  • Proven track record of leading customer-facing teams that deliver measurable results in retention and expansion revenue
  • Strong business acumen with the ability to translate data into strategic insights and action plans
  • Excellent relationship-building and communication skills, with experience influencing cross-functional teams
  • Deep understanding of customer success metrics, sales motions, and SaaS business models
  • Experience using CRM and analytics tools (e.g., Salesforce, ChurnZero, Pendo) to drive strategy and decision-making
  • Ability to thrive in a fast-moving, high-growth environment with a bias for execution
Benefits
  • Medical coverage for employees and dependents (80-90% covered by employer)
  • Employer HSA contribution with HDHP
  • 401(k) match up to 3.5%
  • Dependent Care Flexible Spending Account (FSA)
  • Dental & Vision coverage available
  • Basic Life and AD&D Insurance
  • Short and Long Term Disability
  • Flexible Time Off & 12 Paid Annual Holidays
  • Paid Parental Leave
  • Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
  • $250 Annual Stipend for Learning and Development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementdata analysisperformance metricsgrowth strategiescustomer satisfactionretention revenueexpansion revenueSaaS business modelsstrategic insights
Soft Skills
leadershipcoachingrelationship-buildingcommunicationinfluencingaccountabilityownershipcollaborationculture of revenue mindsetcross-functional teamwork