Senior Product Manager, Marketplace Growth
Jerry
PythonSQL
Product Owner – Flex Team
Petvisor
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $88,000 - $92,000 per year
Job Level
Mid-LevelSenior
About the role
- Be the Voice of the Customer. Provide guidance to team members and elevate R&D team understanding of users (both internally & externally). Support the development team in breaking down features into “ready for development” stories. Conduct feedback sessions with customers and customer-facing teams for pre-development input
- Collaborate Across Teams. Prepare and deliver sprint plans, product updates, meeting notes, and summary documentation with teams including CX, PMM, and UX. Work with stakeholders to document and scope requests for intake/discovery, provide updates, and proactively keep leads apprised of stakeholder or internal concerns
- Manage the Backlog. Work closely with the Product Manager to lead the development team on complex projects. Prioritize and refine tasks in the product backlog to align with the roadmap, emerging business needs, and user feedback. Triage production bugs and customer requests
- Gather Requirements. Serve as a trusted advisor for stakeholders, developing user-centered solutions that align with the product roadmap and key business outcomes. Define the success criteria used for testing and acceptance by the development team
- Lead Agile Ceremonies. Set clear sprint goals and deliverables, ensuring focused and achievable scope to demo every sprint end. Promote continuous improvement and facilitate key Agile ceremonies, including sprint planning, refinement, demos, and retrospectives
- Remove Blockers. Support team members in getting what they need to execute task-level requirements and work plans by following up with cross-team colleagues or performing lightweight directed research
- Create and Validate Product Artifacts. Develop specifications, write user stories with clear criteria, and finalize functional documentation that will be used to facilitate product enablement. Validate product use cases and feasibility through demos with internal SMEs, users, and secondary audiences
- Monitor Product Metrics. Define and track key metrics for the product. Use data insights to guide decision-making, detect pain or gain points, and iterate on the product to improve user satisfaction
Requirements
- 3+ years of experience in a Product, Product Support, or Business Analytics role with a proven ability to collaborate closely with Product, Engineering, and Customer Experience teams
- Demonstrated management experience through leading individuals and processes to improve efficiency, operations, and customer satisfaction
- Exceptional verbal and written communication skills, as evidenced by your contributions to internal knowledge bases, Help Center articles, and cross-departmental technical and non-technical communications
- Familiarity with software application development processes and methodologies, including Agile practices, supported by your proactive problem-solving and documentation efforts
- Proficient in using a variety of tools and platforms, including Google Suite, Atlassian products, and knowledge management systems, with a strong aptitude for quickly mastering new tools
- Ability to balance technical constraints with user needs and business goals, consistently identifying issues, proposing effective solutions, and driving results
- A proactive, empathetic, and resourceful approach, with a proven track record of pushing for company-wide process improvements and following through on complex challenges
- Strong collaboration skills, with a passion for teamwork and a commitment to owning problems until they are fully resolved
Benefits
- Medical coverage for employees and dependents (80-90% covered by employer)
- Employer HSA contribution with HDHP
- 401(k) match up to 3.5%
- Dependent Care Flexible Spending Account (FSA)
- Dental & Vision coverage available
- Basic Life and AD&D Insurance
- Short and Long Term Disability
- Flexible Time Off & 12 Paid Annual Holidays
- Paid Parental Leave
- Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance
- $250 Annual Stipend for Learning and Development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Agile methodologiesuser story developmentrequirements gatheringproduct backlog managementproduct metrics trackingspecification developmentfunctional documentationdata analysisproblem-solving
Soft skills
communication skillscollaboration skillsleadershipempathyresourcefulnessproactive approachteamworkcustomer focusprocess improvement
