Sales Administrative Assistant
PETRONAS
full-time
Posted on:
Location Type: Hybrid
Location: Contagem • Brazil
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About the role
- Customer service focused on interpersonal relationships;
- Record interactions with external and internal customers in a specific electronic system, including all information necessary to resolve issues quickly and efficiently;
- Release orders entered by the sales team;
- Enter and monitor sales orders, supporting deliveries to meet agreed deadlines;
- Formalize and assist in resolving nonconformities generated in the sales processes;
- Contact other company departments and carriers, inquire about issues and provide solutions to outstanding customer requests;
- Support analysis of the sales order portfolio, promoting cancellations and/or actions as instructed when necessary;
- Register internal customers, entries, order release and deletion, generation of sales orders, among other tasks in a specific electronic system;
- Train new Sales Advisors on using electronic systems, informing them about internal sales administration processes and procedures;
- Seek maximum integration with the Sales Advisor to help increase commercial results and customer satisfaction.
Requirements
- Bachelor's degree in progress or completed - Business Administration or related fields
- Microsoft Office
- Customer service techniques
- Previous experience in customer service or commercial roles (preferred)
- Negotiation and sales techniques (preferred)
- CRM (preferred)
- SAP (preferred)
- Advanced Microsoft Office (preferred)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service techniquesnegotiation techniquessales techniquesrecord keepingorder managementissue resolutionsales order analysistrainingCRMSAP
Soft Skills
interpersonal relationshipscommunicationproblem-solvingteam collaborationcustomer satisfaction focusadaptabilityattention to detailorganizational skillstime managementintegration with sales team
Certifications
Bachelor's degree in Business Administration or related fields