CRM Solutions Architect / Implementation Specialist

PetroApp

CRM Solutions Architect managing the CRM lifecycle and enhancing efficiency at PetroApp. Collaborating with various departments to create scalable CRM solutions and optimizing user adoption.

Posted 8/2/2026full-timeCairo • 🇪🇬 EgyptMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in CRM architecture, configuration, and administration, with a strong focus on data management, integration, and user training. Proven ability to translate business requirements into scalable CRM solutions while ensuring data quality and governance.

Highest-signal resume keywords

CRM ImplementationData MigrationAPI IntegrationWorkflow ConfigurationUser Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM AdministrationData CleansingCustom Object ConfigurationSales Pipeline ManagementLead ManagementDashboard ConfigurationValidation RulesRole HierarchiesTroubleshootingDocumentation

Soft Skills

Analytical SkillsStakeholder ManagementClear CommunicationOwnershipIndependent Work

Tools & Technologies

APIsWebhooksMiddlewareIntegration Platforms

Industry Keywords

Customer OnboardingAccount ManagementCustomer Support ProcessesCRM Governance

About the role

Key responsibilities & impact

- Own the architecture, configuration, administration, and continuous improvement of PetroApp’s CRM. - Understand business requirements and translate them into practical, scalable CRM solutions. - Design and maintain data models, modules, fields, page layouts, pipelines, stages, validation rules, permissions, and role hierarchies. - Build workflows, approval processes, assignment rules, alerts, scheduled actions, and guided business processes. - Automate lead capture, qualification, assignment, follow-up, conversion, onboarding, and customer-lifecycle activities. - Configure dashboards, reports, forecasts, and management views that provide reliable operational insights. - Integrate the CRM with PetroApp’s internal systems and third-party applications using APIs, webhooks, middleware, and integration platforms. - Develop custom functions or extensions when standard platform capabilities do not meet business requirements. - Manage data imports, migrations, mapping, cleansing, deduplication, and ongoing data-quality controls. - Establish CRM governance covering data ownership, naming conventions, required fields, access controls, documentation, and change management. - Diagnose system issues and coordinate with platform support teams or external vendors when necessary. - Document the CRM architecture, configurations, workflows, integrations, and operating procedures. - Train users and create clear onboarding and reference materials. - Monitor user adoption and work with department leaders to improve CRM usage and process compliance. - Assess new CRM features and related business applications based on their value to PetroApp. - Support future platform evaluations, upgrades, or migrations as business requirements evolve.

Requirements

What you’ll need

- At least 4 years of hands-on experience implementing, customizing, or administering a major CRM platform. - Experience delivering a CRM implementation or significant redesign from requirements gathering through launch. - Strong understanding of sales pipelines, lead management, customer onboarding, account management, and customer-support processes. - Experience configuring workflows, custom objects or modules, reports, dashboards, roles, profiles, and permissions. - Experience integrating CRM platforms with external systems through APIs, webhooks, middleware, or integration platforms. - Experience with data migration, cleansing, deduplication, and validation. - Ability to translate business needs into scalable technical and process designs. - Strong analytical, troubleshooting, documentation, and stakeholder-management skills. - Clear written and verbal communication skills. - Ability to take ownership and work independently across technical and non-technical teams.

Benefits

Comp & perks

- You will own and shape the security function in a high-impact, hands-on lead role. - You’ll work at the intersection of security, reliability, and platform engineering, directly influencing how PetroApp scales. - Opportunity to work with a modern tech stack and a team that values pragmatism, automation, and continuous improvement. - A culture that cares about doing the right thing for customers and partners, with leadership support for investing in security and reliability.