Sales Support Specialist

Petra Brands

Handle client specifications and communication between clients and the factory in the packaging industry. Focus on data management and support throughout the production process.

Posted 8/3/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client information collection and communication within the packaging industry, ensuring precise specifications and effective liaison with internal teams. Proficient in managing multiple projects with exceptional attention to detail and strong organizational skills.

Highest-signal resume keywords

Packaging Industry ExperienceClient CommunicationAttention to DetailOrganized and Self-ManagingStrong Written English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Information CollectionQuotation ManagementArtwork VerificationProduction CoordinationDieline KnowledgeGSM UnderstandingPantone Familiarity

Soft Skills

Polite PersistenceClear CommunicationTime Management

Tools & Technologies

ERP System

Industry Keywords

Packaging ManufacturingFolding CartonsRigid BoxesCorrugatedMailersLabels

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Client information collection
Quotation stage: collect complete specs from clients — product type, dimensions, materials, finishes (foil, emboss, spot UV, etc.), print colors, quantities per order, annual volume, dielines, ship-to address/port, target dates. Chase what's missing until the spec is 100% complete.
Sampling stage: collect final artwork files, confirm sample specs against the quote, collect shipping addresses, coordinate sample dispatch and delivery, track client feedback and approval/revision decisions.
Production stage: verify final artwork matches approved sample, confirm PO details, quantities, packing/carton requirements, labeling requirements, and shipping details before anything is released to the factory.
Client communication
Answer inbound client messages (email primarily) within agreed SLAs.
Send structured follow-ups when information is missing — polite, persistent, precise.
Follow our email conventions (subject format, CC rules) on every thread.
Draft status updates so clients always know where their project stands.
ERP & data hygiene
Log every meaningful client interaction in our ERP (comms log).
Keep order statuses, files, and specs current — artwork, dielines, spec sheets attached with correct file types.
Flag anything ambiguous or contradictory before it moves downstream — never guess.
China team liaison
Translate client requirements into clear, complete production-ready briefs for our internal quoting lead and factory team.
If you speak Chinese: communicate directly with the China team in Mandarin, and ensure nothing gets lost in translation between client English and factory Chinese.
Chase internal answers (pricing, lead times, feasibility) so client responses never stall.

Requirements

What you’ll need

Packaging industry experience — you've worked in or with packaging manufacturing or trading. Paper packaging strongly preferred (folding cartons, rigid boxes, corrugated, mailers, labels). Other substrates OK. You know what a dieline, GSM, Pantone, and tolerance are without googling.
Exceptional attention to detail — this is the #1 hiring criterion. You catch the 2mm discrepancy, the wrong file version, the missing finish callout. Our screening process tests this directly.
Strong written English — professional, clear, client-facing quality.
Organized and self-managing — remote role, high volume of parallel threads, nothing gets dropped.
Timezone: able to work with significant China (GMT+8) overlap plus a few hours of US-client overlap.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Petra Brands Website LinkedIn All Job Openings 51 - 200 employees Founded 2017 🏭 Manufacturing 📦 Logistics 🍽️ Food & Beverage Manufacturing
Logistics
Food & Beverage Petra Brands is a fast-moving, purpose-led house of consumer brands and private-label operator that uses a proprietary multilevel scale engine (PetraSpark) to rapidly develop, manufacture, and scale sustainable personal care, pet, and lifestyle products globally. The company provides end-to-end capabilities — brand development, product formulation, mass manufacturing, retail execution, and shipping & logistics — and serves both direct-to-consumer channels and retail partners while emphasizing eco-friendly ingredients and certified sustainable packaging. Sales Support Specialist 🔥 0 minutes ago 🌐 Philippines, Malaysia, +1 more countries – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Client information collection
Quotation stage: collect complete specs from clients — product type, dimensions, materials, finishes (foil, emboss, spot UV, etc.), print colors, quantities per order, annual volume, dielines, ship-to address/port, target dates. Chase what's missing until the spec is 100% complete.
Sampling stage: collect final artwork files, confirm sample specs against the quote, collect shipping addresses, coordinate sample dispatch and delivery, track client feedback and approval/revision decisions.
Production stage: verify final artwork matches approved sample, confirm PO details, quantities, packing/carton requirements, labeling requirements, and shipping details before anything is released to the factory.
Client communication
Answer inbound client messages (email primarily) within agreed SLAs.
Send structured follow-ups when information is missing — polite, persistent, precise.
Follow our email conventions (subject format, CC rules) on every thread.
Draft status updates so clients always know where their project stands.
ERP & data hygiene
Log every meaningful client interaction in our ERP (comms log).
Keep order statuses, files, and specs current — artwork, dielines, spec sheets attached with correct file types.
Flag anything ambiguous or contradictory before it moves downstream — never guess.
China team liaison
Translate client requirements into clear, complete production-ready briefs for our internal quoting lead and factory team.
If you speak Chinese: communicate directly with the China team in Mandarin, and ensure nothing gets lost in translation between client English and factory Chinese.
Chase internal answers (pricing, lead times, feasibility) so client responses never stall. 🎯 Requirements
Packaging industry experience — you've worked in or with packaging manufacturing or trading. Paper packaging strongly preferred (folding cartons, rigid boxes, corrugated, mailers, labels). Other substrates OK. You know what a dieline, GSM, Pantone, and tolerance are without googling.
Exceptional attention to detail — this is the #1 hiring criterion. You catch the 2mm discrepancy, the wrong file version, the missing finish callout. Our screening process tests this directly.
Strong written English — professional, clear, client-facing quality.
Organized and self-managing — remote role, high volume of parallel threads, nothing gets dropped.
Timezone: able to work with significant China (GMT+8) overlap plus a few hours of US-client overlap. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Support Specialist 🔥 6 hours ago Magic, Inc 51 - 200 🤝 B2B ⚡ Productivity Website LinkedIn All Job Openings Client Experience Specialist managing post-sale relationships between clients and assistants. Ensuring successful interactions and addressing any issues that arise. 🇵🇭 Philippines – Remote 💵 ₱32k - ₱38k / month ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Specialist 🕒 2 days ago LevelUp - WordPress Technical Support & Outsourcing 51 - 200 💼 Consulting 📦 Logistics 📣 Marketing Website LinkedIn All Job Openings Customer Service Specialist providing expert support and enhancing customer satisfaction at LevelUp. Collaborating within a dynamic team and maintaining records to ensure high-quality service. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Client Support Agent 🕒 3 days ago CoDev 501 - 1000 💼 Consulting 🎯 Recruiter 🏢 Enterprise Website LinkedIn All Job Openings Client Support Agent providing technical assistance to clients facing technical issues with platforms. Responding to queries through phone and web tickets while maintaining professionalism and efficiency in service delivery. 🇵🇭 Philippines – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Lead – Phone Sales 🕒 4 days ago Living in a Bubble 1 - 10 🛍️ eCommerce 🛒 Retail Website LinkedIn All Job Openings Customer Service Lead managing phone sales and customer service functions at Living in a Bubble. Leading a team and building systems for effective customer engagement. 🇵🇭 Philippines – Remote ⏰ Full Time 🟠 Senior 💝 Customer Support Customer Service, Dispatcher 🕒 4 days ago MultiplyMii 201 - 500 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Customer Service & Dispatcher ensuring accurate job verification and documentation. Working for a waste management company serving major clients like Walmart and Costco. 🇵🇭 Philippines – Remote 💵 ₱45k - ₱50k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs